I get a blank page rather than a form when trying to license Acrobat

Forum|Forum|2 years ago
May 1, 2023
1 reply
5713 views

Hello!

I bought Adobe Acrobat Pro back in 2017 (one time purchase) and it has been running on my MacBook Pro happily ever since. Now that I have a new MacBook Pro (M2 chip) I tried downloading from the https://account.adobe.com/products page but when I am requested to sign in with my Adobe ID I get a blank page rather than a form. I have tried deleting the OOBE file or modifying its permissions but nothing seems to work.

Please help!

Best wishes

Robert Owens

[Moderator moved the thread to the correct forum]

Account management

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Correct answer rjjmej

"dosen't"

Finally solved it by creating a new adminstator on the mac, opening up Acrobat 2020 in the new administrator user. The sign in window populated and I was able to complete the registation. Thank you so much for your help. Found the answer here: https://community.adobe.com/t5/acrobat-discussions/acrobat-licensing-application-blank-screen/m-p/13013054#M367010.

kglad

Community Expert

are you trying to download the installation file?

roberto36021091Author

Participant

Hi, I have successfully downloaded the .dmg file from the "products" page and have been told that the installation was successful when I went through the installation steps. Then, when I try and use Adobe Acrobat by clicking on the icon it requests that I sign in. But the screen is blank when I attempt to do so! Is this because the operating systems are slightly different versions, or that the chip is different or ... ?

kglad

Community Expert

Note: Pre-August 2019 versions of Acrobat, Acrobat 2017, and Acrobat 2015 applications cannot be licensed on macOS 10.15 Catalina and later versions. Adobe recommends customers updating their Acrobat, Acrobat 2017, or Acrobat 2015 to the latest release. To update from within the application, on the Help menu, choose Check for updates and follow onscreen instructions to complete the update process.

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