I get the message "You do not have permission to open the application “Adobe Acrobat”.

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I get this message even though everyone has red and write permissions

General troubleshooting

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H

hpcanada

Participant

I am having the same issue now. If I copy files to a different computer, they open. I copied and saved tham back to where directory will not open and same thing happens. Any suggestions? I am using Acrobat Pro DC 2022.001.20142

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H

hpcanada

Participant

(EDITTED) I am having the same issue now. If I copy files to a different computer, they open. I copied and saved them back to the other computer where directory will not open and same thing happens, will not open. Any suggestions? I am using Acrobat Pro DC 2022.001.20142

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ls_rbls

Community Expert

Try creating a new user account in that computer and see if the files open with a different user account.

It may be possible that the current user account profile cache folders need to be reset, emptied or deleted.

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Technical Generalist

Amal.

Legend

Hi Stansphd

Hope you are doing well and sorry for the trouble. As described you get the error message: You do not have permission to open the application even though everyone has read and write permissions.

Is this a behavior with a particular PDF file or with all the PDFs that you try to open? Please try with a different file and check. Also, please share the screenshot of the error message for a better understanding.

If the file is saved on a shared network/drive please download and save it to your computer locally and then try to open it and check.

What is the version of the Adobe Acrobat/Reader DC you are using? To check the version goto Help > About Acrobat and make sure you have the latest version 21.01.20145 installed. Go to Help > Check for Updates and reboot the computer once.

If it still doesn't work, please repair the installation (Win Only) go to Help > Repair installation and check if that works.

If it still doesn't work, please create a new test user profile on Windows with full admin rights or enable the root account on Mac and try using the application there.

Regards

Amal

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