I had a perpetual license...As of yesterday I am being asked to "Upgrade your free plan today"

[defaulte1s997pmnhsb]

Can someone explane what is going on with my perpetual license.

I purchased and installined in 2019.

Best

[Amal.]

Hi there

Hope you are doing well and sorry for the trouble.

Would you mind sharing the application and the version you have? To check the version go to Help > About Acrobat?

Also, please share the screenshot of the error message for a better understanding.

Please try to reboot the computer once and see if that helps.

We are here for help, just need more info

Regards

Amal

[defaulte1s997pmnhsb]

Hey Amal,

 I have a perpetual license, But 

 I did not have a subscription license.

Version is

[try67]

What do you have a perpetual license for, exactly? Acrobat DC does not have such a license available for it. It's a subscription-based application only.

[Test Screen Name]

There are two different Acrobat products. One is for use with subscriptions. One is for use with perpetual license. You have the wrong one. Someone or something has installed this instead of the product you need.

What is the product you paid for? Please give the full exact name so we can help you find it again.

[defaulte1s997pmnhsb]

Good Day,
See attached

Restarting does not help

[P.I removed by Moderator]

[Amal. · Accepted solution]

Hi there

Hope you are doing well. The screenshot you have shared is for Adobe Acrobat Pro DC application which is a subscription based application.

Please make sure you are using the perpetual application and not the subscribion based. Also please share the version of the Acrobat perpetual appliation you are using.

Regards

Amal

[defaulte1s997pmnhsb]

Hey Amal,

I got it sorted....I was using the wrong license.

My apologies.