I had Adobe Acrobat Pro 9.5 and installed Adobe Acrobat DC which uninstalled my paid product and I want it back or a higher version
I have been tearing my hair out with Adobe and have been lied to by Five different people on the phone, supposedly in the Technical Department, including two Supervisors and a Floor Manager since June 20, 2017 at 8 AM ET. They have told me that my case # 0222343784 is now a 'priority escalation to Tier Two Technical Support, however they not only will not give me their number, but I was promised by the Floor Manager on June 20, 2017 that I would receive a call-back from them by 10 PM ET yesterday evening. I did not receive a call back. I am working on a deadline with a legal matter and I absolutely Hate Adobe Acrobat DC and it is slowing down my computer. I was completely unaware that it was going to uninstall my Adobe Acrobat Pro 9.5, which I paid $134 dollars for as Adobe Acrobat 9 in May of 2009. I had a Windows XP computer at that time, and purchased and now use a Windows 7 computer before I upgraded to Adobe Acrobat Pro 9.5. Had I been aware of the upgrades to Adobe Acrobat Pro 10 and 11, I would have made them. Now, what they are telling me is that I can reinstall Adobe Acrobat 9, but it will be incompatible with my Windows 7 and that they cannot help me reinstall Adobe Acrobat Pro 9.5 because they do not support it. While I was on hold many times yesterday, I saw that I was far from the only person who is very angry about this, I absolutely do not want to pay for Adobe Acrobat DC or even use it, I hate it, and now Adobe has stolen my program, Adobe Acrobat Pro 9.5 which I paid $134 for and states they have no way of giving it back to me. Well, after 'googling' the problems and complaints that were reported by others, I found that Technicians at Adobe were stating 'you can certainly uninstall Adobe Acrobat DC and reinstall Adobe Acrobat Pro 11 and here is the link to uninstall and reinstall, you simply need your Adobe Acrobat Pro 11 Serial number'. Well in my case, that would be the solution. Surely, someone at Adobe can create a Serial Number for me to use to install Adobe Acrobat Pro 11, since they do not have any other remedy for me. I have already paid Adobe $134 and expect that to be refunded if they are not able to do this. I am furious and this has caused me nightmares in trying to get my project done with is for a legal matter and I am facing a deadline. Please respond ASAP. Thank you very much.
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