I have a digital copy of Adobe Acrobat, but I don't have the serial number. Customer Support was helping me but I inadvertently closed the window. Now when I go back to chat, it shows the old chat but no way to reactivate help. HELP!

Question

The Customer Support folks found the serial number for my digital download, but I inadvertently closed the chat window right after I was connected to Bilal in 2nd Tier.  Can someone call me?  When I go back into Chat, it just shows the old transcript and says to contact forums for 24x7 support, and no way to reactivate a chat.  It just keeps going to the old chat with the communication window closed.

kglad · Answer

you have 3 ways to recover a serial number that you once had:

1. if you purchased from or registered with adobe (automatically done with cs6):,

a. you can check your account, https://accounts.adobe.com

b. you can check with adobe support* (be prepared to give the email address used when registering purchasing)

2. if your adobe program is installed on another computer you can recover its serial number from that computer, (win:) http://www.belarc.com/free_download.html, (mac:) https://mac-product-key-finder.com/

3. http://helpx.adobe.com/x-productkb/global/find-serial-number.html

*

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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