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janevir
Participating Frequently
September 26, 2018
Question

I have Adobe Acrobat 9 Pro on CD and want to install on new computer...but getting error message

  • September 26, 2018
  • 1 reply
  • 1887 views

I have used this CD on previous computers but now I am having a problem installing.

When trying to install from the CD itself, I get an error message: Wizard was interrupted before Adobe could be completely installed....

Then I copied the files to the desktop and tried installing it that way, but got the same message.

Then I downloaded from the website and got the same message.

I was going to try to install it from Safe Mode but the directions were not very clear (didn't seem to match my computer), so I am hesitant.

Thank you for your help!

This topic has been closed for replies.

1 reply

Adorobat
Community Manager
AdorobatCommunity Manager
Community Manager
September 26, 2018

Hi janevir,

As per the issue description mentioned above, you are facing issue when trying to install Acrobat 9 Pro on the machine, is that correct?

Could you let us know if you are referring to the troubleshooting steps given in this help document- Resolve an interrupted installation of Acrobat 9 or Reader 9

Also, let us know the operating system installed on the machine?

You may also refer to the following forum thread discussing the similar issue:

Problems installing ADOBE ACROBAT 9 PRO

Let us know if you need any help.

Shivam

J
janevirAuthor
Participating Frequently
September 27, 2018

Thank you for your reply and help!
I have Windows 10.

Yes, those are the troubleshooting steps I've been following.

I will try the link you gave at the bottom and let you know how it goes.

Thank you so much!

Adorobat
Community Manager
AdorobatCommunity Manager
Community Manager
September 27, 2018

Hi janevir,

Thanks for the info. I would like to mention that Acrobat 9 is not compatible with Windows 10, so problems with it are to be expected. More info here: Older versions of Acrobat (XI, X, 9) system requirements

You may try running Acrobat's installer in compatibility mode by right clicking the installer > properties > compatibility tab > check the box run this program in compatibility mode for and select Windows vista from the drop-down options. click Apply OK.

-Shivam

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