I have Adobe Acrobat 9 Pro on CD and want to install on new computer...but getting error message

[janevir]

I have used this CD on previous computers but now I am having a problem installing.

When trying to install from the CD itself, I get an error message: Wizard was interrupted before Adobe could be completely installed....

Then I copied the files to the desktop and tried installing it that way, but got the same message.

Then I downloaded from the website and got the same message.

I was going to try to install it from Safe Mode but the directions were not very clear (didn't seem to match my computer), so I am hesitant.

Thank you for your help!

[Adorobat]

Hi janevir,

As per the issue description mentioned above, you are facing issue when trying to install Acrobat 9 Pro on the machine, is that correct?

Could you let us know if you are referring to the troubleshooting steps given in this help document- Resolve an interrupted installation of Acrobat 9 or Reader 9

Also, let us know the operating system installed on the machine?

You may also refer to the following forum thread discussing the similar issue:

Problems installing ADOBE ACROBAT 9 PRO

Let us know if you need any help.

Shivam

[janevir]

Thank you for your reply and help!
I have Windows 10.

Yes, those are the troubleshooting steps I've been following.

I will try the link you gave at the bottom and let you know how it goes.

Thank you so much!

[Adorobat]

Hi janevir,

Thanks for the info. I would like to mention that Acrobat 9 is not compatible with Windows 10, so problems with it are to be expected. More info here: Older versions of Acrobat (XI, X, 9) system requirements

You may try running Acrobat's installer in compatibility mode by right clicking the installer > properties > compatibility tab > check the box run this program in compatibility mode for and select Windows vista from the drop-down options. click Apply OK.

-Shivam

[janevir]

I will try this. If this doesn’t work, what product should I purchase to replace it? Thank you for your help.

[Adorobat]

Hi janevir,

You may purchase Acrobat Pro DC. Refer to this link for more info: Adobe Acrobat DC | Adobe Document Cloud

-Shivam