Participant

Question

I have Creative Cloud All apps and it is asking me to purchase Adobe Acrobat DC Pro..

Forum|Forum|3 years ago
June 15, 2022
5 replies
2998 views

Pretty self explanatory,

I've had Creative Cloud all apps for a long time and I went to go edit a PDF today and it's telling me I have to go purchase the Pro edition? I pay $53 bucks a month for All apps but I don't get DC Pro? What gives?

This topic has been closed for replies.

SaraBequette

Inspiring

Same! I have all the apps and I keep getting this message as well. (In fact, I’m our company’s account admin. And yes, this happens when I’m logged in with the correct email/account.) I just figured it was a glitch and continue to ignore it, but I persistently get notifications through the Creative Cloud Desktop app asking me to purchase Acrobat. (See attached image showing two notifications from today.) I’ve been getting these for at least a year. It’s rather annoying, especially since I currently have the latest version of Acrobat installed on my system.

Amal.

Community Manager

Hi there,

Hope you are doing well and thanks for reaching out.

Please go through the steps shared in the help page (https://adobe.ly/3VNVJ4D) and see if that works.

Let us know how it goes.

~Amal

SaraBequette

Inspiring

No, this does not help. I always log into my admin account and use my company profile while at work. I only use my personal profile when at home.

S_S

Community Manager

Hello George,

I hope you are doing well. I am sorry for your experience with Acrobat DC.

You might want to check the e-mail address you signed in on Acrobat. If the email is the same as the subscribed, please follow the below steps:

1. Open Acrobat Pro DC;

2. Go to Help-> click on sign out;

3. Once done, close Acrobat;

4. Open Creative Cloud Desktop Application-> launch Acrobat from there.

Acrobat should automatically be signed in on launch with the credentials.

Let me know if this helps.

Thanks,

Souvik.

Dave__M

Community Expert

This may, or may not address your issue, but there was a time (or 3) when I installed the suite on various machines over time. The mechanics of acknowledging one's subscription to Acrobat is (was?) different than other CC apps. I recall having to run Photoshop before my Acrobat subscription was recognized. Beyond that point, it ran properly. If your installation is new, try running other apps before launching Acrobat. It worked a while back for me.

My best,

Dave

gary_sc

Community Expert

Dave, that triggered something in my brain, I remember having an issue like that as well. Good memory

Dave__M

Community Expert

Yeah, and it wasn't a single event/anomaly. It was a real concrete 'feature' of the way the programs checked in w/ Adobe.

gary_sc

Community Expert

First off, if your paying your CC subscription, you should be good. Very few Adobe folks visit these forums; it's mostly us who do not work for Adobe. Also, these forums are intended for questions on how to use the applications or quirks one has with an application. Any subscriber issues are beyond our access to help.

Try going here and contacting one of these options:

https://www.adobe.com/about-adobe/contact.html

I wish I/we could do more, but this isn't the place.

M

Mariam Hovhannesyan

Community Expert

Did you update your acrobat dc ?

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded