I need help with adobe acrobat

[Sammy Red the Betta Fish]

Hi There I need help with adobe acrobat beacuse ai assistant  the adobe said need plan would you help me.

[creative explorer]

@Sammy Red the Betta Fish I feel like that's an advertisement of what AI can do...what is the question you need? Sometimes, just using the Free version of Acrobat is the only thing you need if you just need to view a PDF. 

[Sammy Red the Betta Fish]

Hi there but I install the adobe acrobat pro is there another way Thansk Kevin.

[creative explorer]

@Sammy Red the Betta Fish what is the question?

[Sammy Red the Betta Fish]

Hi there my question is the problem when I install the adobe acrobat pro from creative cloud then the ai  assistant didn't work Thanks Kevin. 

[creative explorer]

@Sammy Red the Betta Fish Double-check to make sure your Adobe Acrobat Pro is fully updated to the latest version. Adobe frequently rolls out updates that include new features like the AI Assistant and address compatibility issues. You can check for updates by going to Help > Check for Updates within Acrobat. It's also crucial that you're running the "New Acrobat Experience" interface, as the AI Assistant is specifically designed for this. You can enable it via View > Enable new Acrobat. If it's already enabled, sometimes simply toggling it off and on, then restarting Acrobat, can resolve the issue.

Secondly, the AI Assistant is a cloud-based feature, meaning it relies on proper account authentication and sometimes specific licensing. Even with a Creative Cloud Pro subscription, you might need to ensure your Adobe ID is correctly signed in within Acrobat and that the AI Assistant license is properly provisioned to your account. This can sometimes be a point of confusion, especially for enterprise or educational accounts where licenses are managed by an administrator. It's also worth noting that the AI Assistant might not be available in all geographic locations or with certain legacy or specialized Adobe Acrobat SKUs (Stock Keeping Units).

Finally, if the above steps don't resolve the problem, there might be deeper software conflicts or corrupted installation files. A more comprehensive troubleshooting approach would involve signing out of your Adobe ID in Acrobat and the Creative Cloud desktop app, then signing back in. If that fails, consider using the Adobe Cleaner Tool to completely uninstall Acrobat, rebooting your system, and then reinstalling it from your Creative Cloud desktop app. This ensures a fresh installation and often resolves stubborn issues

[Sammy Red the Betta Fish]

Hi there yes my adobe acrrobat didn't update in adobe creative cloud Thanks.

[AnandSri]

Hello @sammy the red betta fish!

I hope you are doing well.

To update the Acrobat app, follow these steps: 

1. Open Acrobat and click on the Menu option. 

2. Select "Help" from the dropdown menu.

3. Click on "Check for updates." 

4. Install any available updates.

5. Restart both the app and your computer.

Additionally, please try the marked-as-correct suggestions provided by our Product Engineer in this thread. Let us know if you still need assistance with the AI services.

Thanks,

Anand Sri.

[Vinod Dobhal · Accepted solution]

Hi @Sammy Red the Betta Fish,

Based on your recent posts (post1, post2), it looks like you're interested in using the AI Assistant without an Acrobat Pro subscription. If that's the case, you'll be glad to know that the AI Assistant is available in the free Adobe Acrobat Reader. However, a separate subscription is required to continue using the AI Assistant beyond the initial trial.

You’ll receive 5 free uses of the AI Assistant, after which a subscription is needed to continue.

You can purchase the AI Assistant subscription here: purchase link

Thanks,