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Participant
June 3, 2019
Question

I want to scream. Help - Livecycle Adobe

  • June 3, 2019
  • 3 replies
  • 784 views

I have upgraded my Adobe to Acrobat Pro DC and lost LiveCycle hence unable to create forms. I understand that a free download is available if this is the case.  However you need a degree in logion to navigate around the utter shambles of support.  How do I contact someone to discuss other than the useless chatbox that refuses to connect???

This topic has been closed for replies.

3 replies

Bevi Chagnon - PubCom.com
Legend
June 3, 2019

Just clarifying...

Adobe discontinued LiveCycle Designer and rolled it into their Adobe Experience Manager group of cloud-based programs. You can no longer download a free trial or any other version of LCD.

However, if you have a copy of your installation files for LCD, you should still be able to install and use it on your computer. See if you can locate a former CD or installation file for Enterprise Suite 4 or other later version of LCD.

When you upgraded to Adobe Acrobat Pro, I don't believe it should have touched your installed version of LCD. They are separate programs. But Adobe has very few details on their website about what happened to LCD and provides no solution for those who must edit existing LCD formsl.

If you need to edit a form that was created in LCD, you'll need to get LCD working again because LCD forms use a type of programming called XFA while Acrobat Pro uses AcroForms. The forms are not interchangeable.

This workaround might work for some of your forms:

As ty67​ suggested above, start rebuilding your forms in Acrobat Pro. You'll be starting each form from scratch since you can't open or import the old LCD form into Acrobat Pro.

At this time, our recommended workflow for PDF forms is to use Adobe InDesign for the form's layout and basic construction of the form fields, and then open the exported PDF in Acrobat Pro and use its form tools to tweak the form, add any scripts or programming, and control accessibility (if that's required). We have classes in this at  Sec. 508 Classes at PubCom.com

Some links that might be helpful for you:

Best of luck to you.

|    Bevi Chagnon   |  Designer, Trainer, & Technologist for Accessible Documents ||    PubCom |    Classes & Books for Accessible InDesign, PDFs & MS Office |
Participant
June 3, 2019

Thanks for the reply

there is a post to get Adobe InDesign FoC after the upgrade has removed livecycle, which for me it has and i dont have the original disk.

Link

Do I qualify for a free Adobe product upgrade?

My issue is i cant get help to get this done as i cant get through to adobe because the contact box fails to work everytime!!

try67
Community Expert
Community Expert
June 3, 2019

LCD was removed from Acrobat a long time ago. This offer is no longer valid.

try67
Community Expert
Community Expert
June 3, 2019

You understand incorrectly. If you want to create or edit LCD forms you'll need to purchase it separately. It's a part of Adobe Experience Manager now.

I would recommend not bothering, though. Use Acrobat to create new forms and if you have existing LCD forms starting converting them.

Bernd Alheit
Community Expert
Community Expert
June 3, 2019

Acrobat Pro DC can create forms.