Iam unable to Install Adobe Acrobat DC

[Rakesh30912104vwzx]

Dear Team,

Iam unable to Install Adobe Acrobat DC.

it is showing the error and i have enabled the TLS 1.2 also even thoguth it is not working and my mail id is [P.I removed by moderator]

[Amal.]

Hi @Rakesh30912104vwzx 

Hope you are doing well, and thanks for reaching out.

Would you mind sharing the screenshot of the error message for a better understanding?

Please run the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that works.

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

Regards

Amal

[Rakesh30912104vwzx]

Plz check this one error iam getting.....plz check those two errors iam getting after paying amount also.

[Amal.]

Hi there

Please test your connection to Adobe servers and try to reset the host files manually as described here https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html and check.

You may also go through the help page https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html and see if that works.

Regards

Amal