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arthurr45042582
arthurr45042582
Inspiring
January 25, 2017
Answered

In Acrobat DC document disappears suddenly without warning.

  • January 25, 2017
  • 1 reply
  • 10454 views

After I open a PDF in ACROBAT DC, and start read or start to work on it, it disappears. Where does it go? Why does it disappear? How do I prevent this from happening?

Arthur

This topic has been closed for replies.
Correct answer arthurr45042582

Hi Arthurr45042582

Thanks for trying the troubleshooting steps.

Please confirm where does those files are located? and when you say document disappears does that means they are only off from screen but still there in your computer?

Also, how long does it takes to disappear the file and when did this start to happen?

Regards,

Akanchha 


WELL, the solution was not the troubleshooting process.

I realized that I chose to retain Acrobat XI Pro, when installing Acrobat DC. Thinking that the two versions might be fighting each other in some way, I uninstalled BOTH versions.

Then, I reinstalled only Acrobat DC.

My problem went away, and I can edit my documents to my heart's content. Everything stays where it should.

Thanks for the help. It kept me from giving up!

Arthur

1 reply

AkanchhaS8194121
AkanchhaS8194121
Legend
January 25, 2017

Hi Arthurr45042582,

Please confirm the exact version of Acrobat DC you have installed?

Launch Acrobat > Help >About Acrobat DC

Also, Check for update and install the update if its available.

If solution provided above doesn't work then try disabling the protected view for testing purpose and see if that helps.

Go To - Edit>Preferences>Security(enhanced)>Protected View Off

*Please Enable the Protected view after testing if it works, as its not recommended to keep the security turned off.

Let us know if that doesn't help.

Regards,

Akanchha

arthurr45042582
arthurr45042582Author
Inspiring
January 25, 2017

Did as recommended. Downloaded and installed UPDATE, Checked "protected." It was OFF. Turned it on. File still disappears, Turned protected OFF, and tried to edit file. File disappeared.

What else you got, this did not do it.

A

AkanchhaS8194121
AkanchhaS8194121
Legend
January 26, 2017

Hi Arthurr45042582

Thanks for trying the troubleshooting steps.

Please confirm where does those files are located? and when you say document disappears does that means they are only off from screen but still there in your computer?

Also, how long does it takes to disappear the file and when did this start to happen?

Regards,

Akanchha 

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