In Acrobat's Advanced Print Setup...

[Marcus26640767ew80]

In Acrobat's Advanced Print Setup, under Marks and Bleeds, why can't I select Trim Marks and Page Information? This started about a week ago. I've used this feature for years to print soft proofs.

[Tariq Ahmad Dar]

Hi @Marcus26640767ew80, 

Sorry for the trouble experience. 
Please create a sample one-page PDF from MS Word with a few lines of text, then try it again, and let us know how it works. 
Also, ensure your printer drivers are updated. 

Also, help us with diagnostic logs:

We need specific logs via the Troubleshoot Acrobat Option. Launch Acrobat > Help > Troubleshoot Acrobat.

In case, you don't view the Troubleshoot Acrobat option, select the Acrobat menu / Edit > Preferences... and then select the Enable troubleshooting option from the General tab. Once the option is checked, you need to navigate to Acrobat > Help > Troubleshoot Acrobat. This tool helps you upload logs to our servers from your machine and share the log ID with us, so we can track them. 

~Tariq