[In Acrobat Standard] Error: "If this message is not eventually replaced by the proper contents..."

Forum|Forum|7 years ago
September 12, 2018
5 replies
2018 views

I tried googling for this problem, but every single instance of the issue was due to the user trying to open a pdf in a browser. But here, as you can see, the pdf is being opened in Acrobat Standard.

I have tried:

- Saving the file to a different location and opening from there

- Getting a new copy of the file from someone

- Opening in Microsoft Edge and Internet Explorer

- Updating version

Thanks in advance for the help!

Correct answer Adorobat

Hi nicholkid,

As per the issue description mentioned above, user is unable to open a pdf file as he is getting above mentioned error when opening in Acrobat, is that correct?

As you mentioned, user it opening it straight from an email in outlook by double-clicking the file, try saving it to the local machine first and then open. Does that work?

Also, try clicking "enable all features" on the bar at the top and check if that helps.

You may refer to the the following help document for more info:

PDF won’t display. Please wait …

Let us know how it goes.

Shivam

A

austin_6033

Participant

Try these quick fixes in Acrobat Standard:

Test another PDF. If only one file fails, ask the sender to re-export it.

Go to Help > Repair Installation.

In Preferences > Security (Enhanced), turn off “Protected Mode at startup” and restart.

If still not working, close Acrobat and rename the folder under:
C:\Users\YourUserName\AppData\Roaming\Adobe\Acrobat
Then relaunch Acrobat (a fresh profile is created).

Last option: uninstall Acrobat, run Adobe Cleaner Tool, and reinstall.

C

Clever_athlete1265

Participant

Hey Guys, I am having the exact same issue. Not sure if anyone was able to find a solution?

T

Tariq Ahmad

Community Manager

Hi @Clever_athlete1265,

Thanks for reaching out. This is a very old thread, and we aren't sure what version of the Acrobat or Reader app you are using.
Is it a laptop/desktop or a mobile device?

In the meantime, for more information on this issue on this issue please visit: https://adobe.ly/4gaTQZN;

Best regards,
Tariq | Adobe Community Team

AdorobatCorrect answer

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