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pfletch321
Known Participant
September 10, 2021
Question

Incredibly annoying 'Survey' Popup

  • September 10, 2021
  • 1 reply
  • 4424 views

Every day, if I open Acrobat, I get a 'popup' asking me if I want to answer a survey about the program. I didn't and don't! After this had been going on for weeks, I finally broke down and completed the survey, hoping that this would stop the repeated annoyance. It didn't! This is diriving me crazy! How do you stop it?

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1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
September 13, 2021

Hi Pfletch

 

Hope you are doing well and sorry for the trouble. As described, you are getting the pop up message for survey everytime you start the application.

 

Please go to Edit (Win), Adobe Acrobat (Mac) > Preferences > General > Under messages from Adobe, uncheck, 'Show me messages when i launch Adobe Acrobat' > Click OK and reboot the computer

 

Regards

Amal

P
pfletch321Author
Known Participant
September 16, 2021

On further testing, I discovered that unchecking the box does nothing to the underlying settings! If you uncheck the 'Show me messages..." box and OK the changes, whether in Administrator or normal user mode, and then re-open Acrobat, with or without an intervening immediate reboot, the box is again (?still) checked - hence, presumably, the recurrent survey prompt. This is totally unacceptable!

Amal.
Community Manager
Amal.Community Manager
Community Manager
September 17, 2021

Hi there

 

We are sorry to hear that,

 

Would you mind sharing the screenshot of the survey pop up that you are getting when launching the application for a better understanding?

 

Regards

Amal

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