Install Adobe Acrobat XI Pro error

[ronl33853231]

I have been using my Adobe Acrobat XI Pro for years

Recently some trial for Acrobat Pro DC got on my computer and has been causing issues.  I could not find PRO DC in the programs directory to uninstall so I uninstalled all of Acrobat XI Pro with the intent to reinstall and hopefully solve my problems.

Now I can't reinstall and I'm getting this error.

Error 1303 The installer has insufficient privileges to access this directory.  The installation cannot continue.  Log in as the administrator.

I am the owner of this laptop, there are no other user profiles so I am logged in as the administrator.

[Adorobat · Accepted solution]

Hi ronl,

As per the issue description mentioned above, you are facing issue when trying to install Acrobat XI on the machine, is that correct?

Please try following troubleshooting steps:

1- Uninstall Acrobat Pro DC on the machine using cleaner tool found here: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs  , restart the computer

2- Locate Acrobat XI installer (.exe file) > right-click > Run as administrator

3- If that doesn't work, try the troubleshooting steps given in the following help document

"Error 1303: Installer has insufficient privileges" or "Error 1304: Error writing to file" | Install...

Let us know if you need any help.

Shivam

[Bill Rosenblatt]

Hi, I am having this problem but the troubleshooter does not work with Windows 10. It only refers to XP, 7, and Vista. What are the instructions for Windows 10?