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Installation Failed: Adobe Acrobat Reader

New Here ,
Jun 22, 2021 Jun 22, 2021

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Hello,

 

I'm trying to install Adobe Acrobat Reader (free version) on my Macbook Pro running Catalina 10.15.7.

 

Whenever I get nearly to the end of the installation process, I receive the following error:  "The Installation Failed.  The installer encountered an error that caused the installation to fail.  Contact the software manufacturer for assistance."

 

I have already tried most of the basic recommended trouble-shooting.  I previously had Adobe Acrobat Pro on my computer, which I fully uninstalled.  I deleted all previous install packages and emptied the trash.  I rebooted the computer.  I also tried to install Adobe Acrobat Pro DC, which also failed with an 136 Error Code.

 

I specifically need Adobe Acrobat Reader to follow precise instructions from my book publisher for editing manuscripts, and the work is due in a few days.  I would be so grateful for some assistance.

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General troubleshooting

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Adobe Community Professional ,
Jun 25, 2021 Jun 25, 2021

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Hi @TaylorBrownAuthor 

 

Adobe Staff says on this thread that the error has to do with a corrupted registry entry

https://community.adobe.com/t5/download-install/error-code-136-wont-download-trials/m-p/7406417

 

Contact Adobe Customer Care for help with this issue:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 

 

~ Jane

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New Here ,
Jun 30, 2021 Jun 30, 2021

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Hi Jane,

 

Unfortunately, it won't let me contact Adobe Customer Care for help, since I don't have a paid subscription. All I can get is the virtual assistant, which is no help.

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