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Installing Acrobat DC 32-bit on a 64-bit machine.

Forum|Forum|4 years ago
January 13, 2022
4 replies
134092 views

My workplace heavily relies on a plug-in that only works with a 32-bit installation of Acrobat DC.

We have a new workstation that runs 64-bit, and the installation is defaulting to the 64-bit version instead of giving an option on whether to install 32-bit or 64-bit. I can't find any options for this, or any information on this elsewhere.

How can I choose 32-bit when installing Acrobat DC in 2022?

Correct answer Dave Creamer of IDEAS

Hello same here creative cloud installs 64-bit by default. I need the 32-bit install.

Assuming you are on Windows, this behavior changed shortly after my post of March 2022. The CC app now installs the 64-bit version by default.

You can grab the 32-bit version here:

https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

You will need to sign out of and back into the CC app for it to recognize the Acrobat program. Be sure to archive the installer; who knows how long it will be available.

R

r_2204

Participant

One problem, popup window about free trial and purchase for 32 bit reader always comes up.

How do I stop the intrusion?

A

Aaron27388299ofvq

Participant

For other people running into this same issue needing 32-bit deployed to allow for plugins, log in to your adminconsole.adobe.com, and go to Packages. Create a self service package, and choose 32-bit Acrobat. It will prepare it and then you can download it and deploy with your method of choice.

I imagine this won't help everyone since there are a bunch of different ways to be licensed, but we just use Creative Cloud, named licenses for our users. Small business.

Info here: https://helpx.adobe.com/enterprise/using/create-nul-packages.html

Dave Creamer of IDEAS

Community Expert

How are you installing the software?

If you are using the Acrobat installer directly, there should be different installers for each version. For example, you have to download the 64-bit version--it's not an option during install.

If you are using the Creative Cloud installer or the Technical Communications Suite installer, they default to the 32-bit version.

https://helpx.adobe.com/download-install/kb/download-install-acrobat-subscription.html

https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

https://helpx.adobe.com/acrobat/kb/download-64-bit-installer.html

David Creamer: Community Expert (ACI and ACE 1995-2023)

Z

ZazaChugo

Participating Frequently

Thank you David - it works now.

However in this case I do not see the app installed in the Creative Clode Desktop, which means it will not check the updates anymore right?

D

Dan Kristoffe23042168fh9r

Participant

I didn't have to restart my computer, but sign out of the CC app. Either way, I assume the CC app is scanning installed apps.

This behaviour is also now happening in my Enteprise Enviroment in Norway. Before the supper Adobe Acrobat DC would default to 32-bit. Wich was fine as our users often want a quick method to read PDF's without signing in.

We also have Apps and pluggins needing 32-bit.

Now suddenly upgrading og installing Adobe Acroabt DC via CC uninstalls! Adobe Arobat Reader 32-bit from our systems with no warning or prompt.

This thing is now stopping us from roling out Creative Cloud to 1500 machines .. (we are in the process of moving for managed packages for all Adobe Apps to Creative Cloud and user installed apps.)

We need a registry or config setting to stop this behaviour!

Karl Heinz Kremer

Community Expert

I am not familiar with a way to do that, but I would talk to the makers of the 3rd party plug-in to see if they know how to get their plug-in working in your environment.

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