Installing Acrobat Professional perpetual license

[jos�_8436]

Good morning,

I have a perpetual license of Acrobat Pro, and since Adobe has not been able to give me support, they have referred me to the community.

I try to install the program after uninstalling all the previous installations, but apparently there are traces and it doesn't work. I have used AdobeAcroCleaner_DC2021 to remove previous installations, but it doesn't work either.

That is, when I install the program, it asks me to log in, I do it, I put the serial number, and then it throws me an error screen, of which I put as attached image.

I understand that it must be because of old installations, but I can't get it, I have even tried to remove everything by hand from the windows registry.

I hope somebody can help me.

Thank you.

Jose

[Abambo]

What version of Acrobat do you want to install and what exact version of your Windows system do you have?

[jos�_8436]

Hi, I want to install Acrobat Pro 2020, and my operating system is windows 11 64bits.

Thanks!!

[Abambo]

AcroCleaner should remove all traces of prior installations, that may still be left over on your system by the uninstal procedure. This is tricky. Let's see if someone has an idea.

Could you please give the exact OS version?

[jos�_8436]

I have tried AdobeAcroCleaner_DC2015 and AdobeAcroCleaner_DC2021, and all the adobe uninstallers I have found. Without success.

I think the error may come from having tested a portable version.

[try67]

Try running this tool before the installation: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

I don't understand why Adobe support sent you here instead of providing this basic information, which they should be aware of...

[try67]

Sorry, I see now you already tried it. Are you sure you have the correct installer for your version? Where did you get it from?

[jos�_8436]

Yes, it is the correct version because I bought two licenses and the installation has worked without problems on another computer. Thanks