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V
viclo
Participant
September 19, 2023
Answered

Installing Acrobat X on Windows 11

  • September 19, 2023
  • 1 reply
  • 17385 views

Hi,

I purchased CS6 Web Design Premium a few years ago. Today, I'm attempting to install Acrobat Pro 10 on my new desktop running Windows 11, but it's not working; the application launches and then closes automatically. Do you have any tips for installing it on Windows 11? If not, is it possible to obtain a compatible version without having to make another payment?

I couldn't find a contact address to ask the question.

Thanks.

    Correct answer Amal.

    Hi there

     

    Hope you are doing well and thanks for reaching out.

     

    Adobe Acrobat X is an old and end-of-life application https://helpx.adobe.com/acrobat/kb/end-of-support-acrobat-x-reader-x.html also, it is not compatible with the new Mac and Windows OS. For information about the system requirements please check the help page https://helpx.adobe.com/acrobat/system-requirements-old-versions.html 

     

    Regards

    Amal

    1 reply

    Amal.
    Amal.Correct answer
    Legend
    September 19, 2023

    Hi there

     

    Hope you are doing well and thanks for reaching out.

     

    Adobe Acrobat X is an old and end-of-life application https://helpx.adobe.com/acrobat/kb/end-of-support-acrobat-x-reader-x.html also, it is not compatible with the new Mac and Windows OS. For information about the system requirements please check the help page https://helpx.adobe.com/acrobat/system-requirements-old-versions.html 

     

    Regards

    Amal

    V
    vicloAuthor
    Participant
    September 24, 2023

    Hi,

     

    Thanks for your response. I understand that the software is at the end of its support, but I have paid for it, and it has become unusable (other software in the suite, like Illustrator, continues to work without difficulty). I used it occasionally, which doesn't justify paying a monthly subscription. Furthermore, I have already subscribed to Photoshop and LR, which I had also purchased previously. I would appreciate a gesture from Adobe to allow me to use what I have paid for.

     

    Regards,

    Amal.
    Amal.
    Legend
    June 3, 2024

    I have a similar problem, i.e. I have a CS6 license key purchased for a large amount of money for an indefinite period and it works without any problems on Windows 10. When I try to install it on Windows 11, the same key is recognized as "invalidated" and I should contact the Adobe helpdesk


    Hi there

     

    Hope you are doing well.

     

    Adobe CS6 is an old and EOL application suite and it is not supported on the latest Mac and Windows OS.

    For more information, please check the help page (https://helpx.adobe.com/acrobat/kb/end-of-support-acrobat-xi-reader-xi.html)

     

    ~Amal

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