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viclo
New Participant
September 19, 2023
Answered

Installing Acrobat X on Windows 11

  • September 19, 2023
  • 1 reply
  • 16775 views

Hi,

I purchased CS6 Web Design Premium a few years ago. Today, I'm attempting to install Acrobat Pro 10 on my new desktop running Windows 11, but it's not working; the application launches and then closes automatically. Do you have any tips for installing it on Windows 11? If not, is it possible to obtain a compatible version without having to make another payment?

I couldn't find a contact address to ask the question.

Thanks.

    Correct answer Amal.

    Hi there

     

    Hope you are doing well and thanks for reaching out.

     

    Adobe Acrobat X is an old and end-of-life application https://helpx.adobe.com/acrobat/kb/end-of-support-acrobat-x-reader-x.html also, it is not compatible with the new Mac and Windows OS. For information about the system requirements please check the help page https://helpx.adobe.com/acrobat/system-requirements-old-versions.html 

     

    Regards

    Amal

    1 reply

    Amal.
    Community Manager
    Amal.Community ManagerCorrect answer
    Community Manager
    September 19, 2023

    Hi there

     

    Hope you are doing well and thanks for reaching out.

     

    Adobe Acrobat X is an old and end-of-life application https://helpx.adobe.com/acrobat/kb/end-of-support-acrobat-x-reader-x.html also, it is not compatible with the new Mac and Windows OS. For information about the system requirements please check the help page https://helpx.adobe.com/acrobat/system-requirements-old-versions.html 

     

    Regards

    Amal

    V
    vicloAuthor
    New Participant
    September 24, 2023

    Hi,

     

    Thanks for your response. I understand that the software is at the end of its support, but I have paid for it, and it has become unusable (other software in the suite, like Illustrator, continues to work without difficulty). I used it occasionally, which doesn't justify paying a monthly subscription. Furthermore, I have already subscribed to Photoshop and LR, which I had also purchased previously. I would appreciate a gesture from Adobe to allow me to use what I have paid for.

     

    Regards,

    R
    Roman Spanier
    New Participant
    July 24, 2024

    Hi Amal!

     

    You are absolutley wrong. Adobe Acrobat Pro X works like a charm on both Windows 10 and Windows 11. To stop us users to continue using this version of Acrobat Adobe has blocked the servers that check the serial number. So all users that once paid for a perpetual Adobe Acrobat Pro X license are now being cheated big time by Adobe. I want to clarify that I do NOT NEED SUPPORT and I understand that the software is EOL and that me and all other users no longer have access to anything like support or  upgrades. The problem is that Adobe blocks the software from being activated and the right thing to do would be one of two things:

    Reactivate the service that confirms a correct serial number or release a patch that approves a correct serial without the need of a external Adobe service or server.

    So do not answer this post with yada yada about EOL. The EOL is for support and fixes and has nothing to do with the fact that Adobe knowingly blocks users from activating their perpetual bought software. We all know why and it is wrong and maybe even illegal.

    So my question is,  how can I and all other users activate our legaly bought perpetual Adobe software regardless if it is EOL or not. EOL is not the same as blocking an activation so please answer respectfully to avoid losing customers and users.


    Yes.  Adobe X Standard worked perfectly on Windows 10.  Now I’m running Windows 11 and all my other existing apps work just fine on it.  But when I launched Adobe X Standard it asked me to “Provide a serial number”.  I did that by providing the serial number of the Adobe X Standard software product that I purchased and paid for.  Then I got the following message: “The serial number is not valid for this product” and a prompt to “BUY NOW”.  Mr. Shantanu Narayen , the Chairman and CEO of Adobe should be made aware of this problem and direct Adobe’s employees responsible for having caused the problem to correct it so that existing Adobe X Standard license holders can continue use that software.

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