Installing Acrobat XI Pro to a new PC

Forum|Forum|8 years ago
October 4, 2017
4 replies
9504 views

Hello, I have just swapped to a new computer. I deactivated the Acrobat XI Pro on my old computer before uninstalling, I have reinstalled to my new computer successfully using the existing software disc, but when trying to open Acrobat XI Pro on my new machine I get an error saying "Serial Number you provided is valid, but a qualifying product could not be found on this computer" - Acrobat XI Pro is not an option on the "Product" dropdown menu and if I try to enter the serial number from the packaging I get an error saying "This serial number is not for a qualifying product. Please try another". Please can you help me get Acrobat XI Pro back?!

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Correct answer try67

You must find the old serial number. Without it you can't use the upgrade version you have.

MarianO

Participant

I've uninstalled Acrobat XI Pro from the old computer and downloaded it from Adobe. I had first bought the progrram in 2012, then updated it a couple of years ago. I put in the 2018 serial number and got the reported message. I've since found the earlier SN, and uninstalled the program but it didn't want a SN, just thanked me for the free 30 day trial. It's not opening when I double click the icon. I've opened it as administrator, but it didn't work properly. It created one pdf, but now it doesn't open at all. I'm using Windows 10 on a Surface Pro 7, up from Surface Pro 3.

try67

Community Expert

Where exactly did you download it from? Adobe removed the installers from the public website. They are only available if you purchased it as a download originally, from under you account.