Participating Frequently

Question

Installing Adobe DC

Forum|Forum|5 years ago
August 10, 2020
1 reply
1399 views

Tried installing the Adobe DC installer on my iMac but get the following:

Adobe Acrobat Reader DC: Newer version already installed.

It was ok On my old iMac but I updated to the 2020 model and I have the Creative Cloud program but the other will not load.

Help

This topic has been closed for replies.

Amal.

Community Manager

Hi there

We are sorry for the trouble. As described whike installing the application you are getting the error 'Newer version already installed.'

Please try to create a new test user profile with full admin rights or enable the root account in Mac and try using the application there and check.

If it still doesn't work, please try to run the Acrobat Cleaner Tool https://labs.adobe.com/downloads/acrobatcleaner.html , reboot the computer once and try to install the application using the link https://helpx.adobe.com/in/download-install/kb/acrobat-downloads.html

Let us know how it goes.

Regards

Amal

C

ChrisCravenAuthor

Participating Frequently

also, I have received this email and am not sure if it is real or fake:

"First, we help you to cancel the subscription of Acrobat DC Pro. So, Kindly provide your Adobe registered Email ID and the Password for Adobe.com

From: Chris Craven <chrisc@mof.org.au>
Sent: 11 August 2020 03:06
To: Adobe Systems Incorporated <Adobecare.team@outlook.com>
Subject: Re: help with installing Adobe Acrobat DC

Thank you. What do I do now?

Chris Craven

From: Adobe Systems Incorporated <Adobecare.team@outlook.com>
Date: Tuesday, 11 August 2020 at 7:35 am
To: Chris Craven <chrisc@mof.org.au>
Subject: Re: help with installing Adobe Acrobat DC

Thank you for the information.

We would like to inform you.

We have several problems with Acrobat DC Pro Subscription with Mac OS Catalina. So we help you to Cancel the subscription of Acrobat DC Pro.

And We provide you the Acrobat Pro 2017 Perpetual license which is the onetime payment and license valid for a lifetime (Standalone)

From: Chris Craven <chrisc@mof.org.au>
Sent: 11 August 2020 03:03
To : Adobe Systems Incorporated <Adobecare.team@outlook.com>
Subject: Re: help with installing Adobe Acrobat DC

yes

Chris Craven

From: Adobe Systems Incorporated <Adobecare.team@outlook.com>
Date: Tuesday, 11 August 2020 at 1:06 am
To: Chris Craven <chrisc@mof.org.au>
Subject: Re: help with installing Adobe Acrobat DC

Dov Isaacs

Legend

TOTAL SCAM!

The only legitimate contacts from adobe are from e-mail addresses from the domain adobe.com. And they will never request an Adobe ID or password from you.

If you already gave these criminals your Adobe ID and password, please logon to your Adobe count and change the password immediately. If you find that these folks already changed your password, please contact Adobe Customer Support by phone immediately.

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)

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