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Insufficient data for an image

Forum|Forum|8 years ago
February 15, 2018
31 replies
98769 views

With the new version of Adobe Acrobat DC (2015.006.30413), there are documents that were scanned and OCR by a Toshiba and e-bridge re-rite software that now give an "Insufficient data for an image" error upon opening. They can be opened in an older version of Adobe. This problem was not occurring until the update hit this morning.

The scans that don't work have some kind of image on the page -- logo, signature -- but straightforward documents seem to still work just fine.

Documents that were previously scanned and OCR'd also have the same symptoms as those files that we currently are scanning.

I appreciate any help given!!

Laura.

This topic has been closed for replies.

Correct answer AshuMittal9644438

Nothing yet. Our company has suffered quite a negative impact from this as well. Hopefully we here something soon!

Hi all,

Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

More information about this release is here: Release notes | Acrobat DC, Acrobat Reader DC, Acrobat DC Classic 2015, Acrobat Reader DC Classic 2015, Acrobat 2017 and…

Please try it out and let us know your feedback.

Thanks for your patience and support!

-ashu

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ecwc59016845

Participant

This issue is still occurring on fully patched Acrobat DC intermittently. Any other suggestions?

T

Test Screen Name

Legend

Suggest you share a problem PDF publicly if you can, and mention the exact version of Acrobat ("fully patched" and "up to date" aren't what we're looking for, a string of numbers is). If you can't share a PDF publicly we can't be much help.

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ecwc59016845

Participant

Apologies -The version info : Adobe Acrobat Pro DC - 2015 Release (classic) version 2015.006.30498.

Unfortunately the docs in question are sensitive and couldn't be shared without violating HIPAA rules - however, in my users cases it doesn't matter what document(s) it is - the key seems to be that they have left the document open for a while. When the "Insufficient data for an image" error appears, they'll find that the document is displaying all blank pages. They can close it, reopen, and the document is fine (until a while later when they'll get the error again)

Multiple users report the same issue.

T

Test Screen Name

Legend

Many of us have been wishing for such a tool for 20 years...

MalteT

Participating Frequently

And it could have saved Adobe and many Adobe Reader users to much trouble if it where available since 20 years

T

Test Screen Name

Legend

I did a little more research. I found the problem graphic is the white "stay open OX" logo at bottom right. It is indeed a greyscale JPEG file, because it works if the colour space is corrected in the PDF.

It might seem that the only job of linearization is to move content and create linearization tables, but often this is combined with other functions. In Acrobat "optimize for fast web view" does a bunch of extra stuff including common background combining. So it seems to be with your app.

In the unlinearized example, the problem graphic is, correctly, DeviceGray. Not only that, it is a different number of pixels - 557 x 113. So clearly your app does more than rearrange content.

Should Reader ignore errors? I vote no. It ignores too many already. This error, on a correct PDF, is a strong indication that the file has become damaged, and we should know that. You say other viewers are correct, but what is "correct"? Mac Preview leaves out the graphic. Chrome shows the whole graphic, but in red. Some apps might show the graphic as a corrupt blur 1/3 of the size (because of treating greyscale data as RGB). Undetected errors can cost money (a lot of money if it's an advert with a print run of 5 million, for example) and have legal implications, I'd rather know. Yes, error messages and fixing them is a nuisance, but clearly the generating app has a serious bug.

MalteT

Participating Frequently

Thanks for further analysis and details!

I wonder - is there a tool or validator available that we could use to do such analysis to do broader testing with more documents, to make sure we create valid (and optimal) PDF?

T

Test Screen Name

Legend

Tech report for the people who make the PDF creation or optimizing software:

Page 1 has an image "Im5". This is width 891, height 180, bits per component 8, colorspace DeviceRGB.

The expected image data is 891 x 180 x 3 bytes = 481140.

However, the stream data decodes to 160,380 bytes.

I observe this would be correct if there were one byte per component; since it is using the DCTDecode filter this may be a greyscale JPEG file treated as RGB.

Tip to your people:

Look on page 1 for an image that is 891 by 180 pixels, especially a greyscale 1. Replace the image with a new one in colour.

MalteT

Participating Frequently

Thanks for the hint, I will forward that information to the developer.

I still wonder - linearization should be the only change we did that broke the compatibility, content itself should be the same in our older version w/o linearization.

Not linearized version: Shared Files - Acrobat.com

So probably same image, just different order in the file.

And I wonder if Adobe Reader should be made a little bit more tolerant/resilient. Other PDF viewers can handle it, and there are so many posts out there where people get this error.

T

Test Screen Name

Legend

Microsoft will only deliver the file to someone logged on to their network. But I won’t.

MalteT

Participating Frequently

Here a link into Adobe Cloud, PDF file

Shared Files - Acrobat.com

Here a link to the PPTX:

Shared Files - Acrobat.com

Unfortunately I can't provide access to the modified converter, as it runs on internal systems here. So the PPTX probably doesn't help much, but in the end the generated PDF should be sufficient for analyzing why Acrobat Reader doesn't like it.

T

Test Screen Name

Legend

What app did the linearization, by the way? This suggests it damaged the file, but it will need analysis to see. Also, can you share the unlinearized file.

MalteT

Participating Frequently

There shouldn't be a password, can you please retry? I just sent the link to my post to someone else and he could simply open. So even the Adobe forum redirect should't matter Maybe your browser wants to log you in because you have been logged in there before?

The PDF was created with a version of LibreOffice where we are currently optimizing the PDF conversion routines for creating linearized PDF.

File should be fine, opens well in all other PDF viewers.

But if something should be wrong with the file, please let me know what that should be.

Karl Heinz Kremer

Community Expert

You may want to use the Acrobat Cloud to share the files. A while ago I wrote up some instructions about how to do that: Share Documents via Adobe's Document Cloud - KHKonsulting LLC

We need both files: The original one, and the one after linearization was applied, and exact instructions about how to get from the first one to the second one.

If you can show a reliable way to create such files, and the problem is really in Acrobat and not in the method of how the file was created, that will hopefully help Adobe's engineering team to fix this instance of the "insufficient data" problem.

T

Test Screen Name

Legend

Can you post that publicly? That asks for a Microsoft password.

T

Test Screen Name

Legend

This seems a different issue. Many people report "insufficient data for an image" but Acrobat or Reader then continues with a more or less blank page. Nobody has reported a crash. Especially, nobody has reported that when Reader gets this message that Windows Explorer crashes. Perhaps you can give more background, on the basis that this is a new and undiscovered issue rather than an old and well known one.

MalteT

Participating Frequently

The issue is still not fixed.

Seems it happens when files are linearized, so that a web based pdf renderer can get the content of the first page with loading as little data as possible (less requests).

This is such an optimized PDF, created from pptx: presentations_2017-10-11_ODF_Plugfest.pptx.pdf

Is there a better way to report this issue, as placing additional comments into this thread?

Best regards

Malte.

T

Test Screen Name

Legend

This thread is about the problem (with many causes) where the user gets the message ""Insufficient data for an image". This does not seem related to the crash you are getting.

S

scottg56950285

Participant

It is the immediate error logged when getting the error from Adobe Reader when opening a PDF; "Insufficient data for an image."

S

scottg56950285

Participant

I am seeing this problem with the latest version of DC Reader downloaded today. The exception code 0xc0000005 indicates a memory access violation. It seems that explorer is crashing when opening certain PDF's. These same PDF's open fine with Foxit Reader.

Log Name: Application

Source: Application Error

Date: 9/4/2018 10:37:06 AM

Event ID: 1000

Task Category: (100)

Level: Error

Keywords: Classic

User: N/A

Computer: blah blah blah

Description:

Faulting application name: explorer.exe, version: 10.0.14393.1378, time stamp: 0x594a147b

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xc0000005

Fault offset: 0x004afbe9

Faulting process id: 0x164c

Faulting application start time: 0x01d44475dfc00597

Faulting application path: C:\Windows\SysWOW64\explorer.exe

Faulting module path: unknown

Report Id: 9cffb0ce-ccec-432f-a34e-81b8bec315b0

Faulting package full name:

Faulting package-relative application ID:

Event Xml:

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