Integration with LEAP not working

Report · Feb 20, 2020

We use LEAP law office software, which in theory integrates with Adobe Acrobat Pro DC. In fact, it did integrate on my last computer, which I just replaced. Now, it does not offer LEAP as an Add-In. I have tried in both Pro and the Reader. Any help?

Report · Jan 27, 2022

I am having this issue today, 28 January 2022.

Acrobat Pro DC worked fine with LEAP, and then LEAP updated on Monday. Since then Acrobat has repeatedly crashed and then fails to load.

I have uninstalled and reinstalled, and it works for a while, then crashes again. I have turned the machine it off and back on again, I have run the repair program feature in control panel, and I have force ended tasks in task manager. These resolutions worked once or twice, then stopped working. The only resolution is to uninstl then reinstal acrobat.

Anyone out there have any suggestions? I will raise this with LEAP as it apperas their latest update is to blame.

TIA,

C

Report · Feb 10, 2022

Hi Catherine,
I can confirm that a client of mine is also experiecing the same issue.

To allow you to open Adobe Acrobat Pro XI, I have removed the 'LeapCommunicator.api' file from the plugins directory. This just allows you to open the application, however what I have seen is that when you attempt to open a PDF from LEAP, it won't open the application. For the interim, you can use Adobe Acrobat Reader DC, however you don't have the PRO functions available to you.

I have submitted a ticket to LEAP and waiting to hear back from them. I suggest you might want to do the same.

Regards, Terry.

Report · May 14, 2022

It appears the new install does not have all the components needed. I experienced this with a client and had to copy over the addin folder from an old LEAP folder to fix it.

Report · Jul 21, 2022

how did you do this please?

Report · Aug 15, 2022

Hello, this is becoming a major problem for all law firms that use LEAP. Where has the LEAP add-in for Acrobat Reader gone? Can it be brought back ASAP? If anyone has any temporary solutions can they be posted here. Thanks

Report · Aug 15, 2022

You really need to talk to LEAP. They make the add-ins and support them; Adobe don't include them with their product and never have.

Report · Dec 18, 2022

has anyone managed to rectify this issue on a permanent basis as yet. LEAP remote in and fix it and shortly after it falls off again. So terribly frustrating.

Report · Jul 01, 2023

I just installed Acrobat DC and Leap on a new computer and the plugin is not working. Thoughts?

Report · Nov 05, 2023

Same issue here having bought and tranferred to a new laptop. Any help welcomed, was this resolved by anyone?

Report · Nov 20, 2023

Same here, fresh install of Windows, Adobe Pro and LEAP. Windows 11 Pro