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Sarveshkumar Gupta
Participating Frequently
July 25, 2022
Answered

Internal Error Occured

  • July 25, 2022
  • 22 replies
  • 45061 views

As soon as I click File>Create I am getting an error "Internal Error Occurred". I have gone through all the support discussion and tried uninstalling then reinstalling; checked AppData Folder (‪C:\Users\sarve\AppData\Roaming\Adobe) and ensured it has full control, but still getting this error.

 

Acrobat DC was working fine till Yesterday. There was no update in windows or acrobat as well.

 

I am using Windows 11 Pro. Please suggest solution. My colleague does not have any issue while running same version of acrobat dc.

 

Regards

    Correct answer studav

    What I did was go to users/<<me>>/AppData/Local/

    I then right clicked on the Adobe folder chose properties then security tab.

    In here with all the permissions I noted a lot of unkown, I selected edit then removed all of these. Clicked apply and now I am not getting the error anymore.

    I hope this helps others, as it was driving me crazy

    22 replies

    Show previous replies
    Riseranger
    Riseranger
    Participant
    August 27, 2022

    i got the same problem and reinstalled several times and the problem still exist.....

      AkanchhaS8194121
      AkanchhaS8194121
      Legend
      July 25, 2022

      Hi,

       

      Sorry to hear about the trouble caused. 

      As per the description given above, it seems that you have started experiencing this issue all of the sudden with the desktop application Adobe Acrobat DC. Is that right?

      You may once login on to Document Cloud web https://acrobat.adobe.com/link/home/ and try creating the PDF from here. Does it work?

      • Please share the dot version of Acrobat DC installed on Windows 11. Open Acrobat>Help>About Adobe Acrobat
      • Meanwhile, Open Acrobat>help> run "Repair Installation" and see if that works.

       

      Thanks,

      Akanchha 

       

      D
      Debra25332300lani
      Participant
      July 26, 2022

      Same issue! I have uninstalled and reinstalled several times. I"m about to lose my mind!!! I used to think Adobe was top of the line software, now, I curse it. It has locked up my computer with this internal error. These forms are NOT protected, I have spent two weeks trying to get this figured out and even FB messaged Adobe with no reply. The little link up there did not work either. All I do is hit "File" and it gives me INTERNAL ERROR!!!!!!

        AkanchhaS8194121
        AkanchhaS8194121
        Legend
        July 26, 2022

        Thanks for trying the suggested steps, and sorry to hear about your frustrating experience.

        Version 2022.001.20169 is the latest built. We'd request you to give it a try once again following this method:

        Run cleaner tool for the removal of the app and its traces: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html 

        Once done, download the application from this link: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html 

        Let us know if it still doesn't work.

         

        Also, can you share a sample file with us? We want to try creating the PDF file using a similar method. 

         

        ~Akanchha 

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