Internal Error Occured

[Sarveshkumar Gupta]

As soon as I click File>Create I am getting an error "Internal Error Occurred". I have gone through all the support discussion and tried uninstalling then reinstalling; checked AppData Folder (‪C:\Users\sarve\AppData\Roaming\Adobe) and ensured it has full control, but still getting this error.

Acrobat DC was working fine till Yesterday. There was no update in windows or acrobat as well.

I am using Windows 11 Pro. Please suggest solution. My colleague does not have any issue while running same version of acrobat dc.

Regards

[valb01]

Did you tried the Solution from markelrayes?
https://community.adobe.com/t5/acrobat-discussions/quot-an-internal-error-occured-quot-when-clicking...

And yes, it´s frustrating that the community has to find a solution...

[studav · Accepted solution]

What I did was go to users/<<me>>/AppData/Local/

I then right clicked on the Adobe folder chose properties then security tab.

In here with all the permissions I noted a lot of unkown, I selected edit then removed all of these. Clicked apply and now I am not getting the error anymore.

I hope this helps others, as it was driving me crazy

[Serene_nature15C3]

Hi there

Please confirm if you are still experiencing the issue with the new version of the application 23.08.20470. Also, share the procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html via any cloud storage of your choice for further investigation.

~Amal

[S. S]

Hi Everyone, 

We are live with the latest release (2024.004.20243).

Please update the app and let us know if the issue stands fixed for you.

To check for updates, click on Menu-> Help-> Check for updates.

-Souvik

[RRBJAX]

Can't update if it won't open.  I've wasted so much time on this already, done all steps recommended and still wasting time to fix this!!!

[AndreX86]

You followed these steps below?; 

1.  Use the AcroCleaner to Uninstall Adobe > https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html
         a. Reboot afterward
2. Go to Control Panel > Programs and Features; Uninstall anything named "Adobe" 
3.  Open an explorer window and type %appdata% and press enter. Go into each folder (Local, Local low, Roaming) and delete any folders named "Adobe"
4. Go to C:\Program Files\ and delete any folders named "Adobe"
5. Go to C:\Program Files (x86)\ and delete any folders named "Adobe"
6. Re-install Adobe