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Internal Error Occured

Sarveshkumar Gupta
Community Beginner ,
Jul 25, 2022 Jul 25, 2022

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As soon as I click File>Create I am getting an error "Internal Error Occurred". I have gone through all the support discussion and tried uninstalling then reinstalling; checked AppData Folder (‪C:\Users\sarve\AppData\Roaming\Adobe) and ensured it has full control, but still getting this error.

 

Acrobat DC was working fine till Yesterday. There was no update in windows or acrobat as well.

 

I am using Windows 11 Pro. Please suggest solution. My colleague does not have any issue while running same version of acrobat dc.

 

Regards

TOPICS
Crash or freeze , Create PDFs , Edit and convert PDFs

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correct answers 3 Correct answers

AndreX86
Community Beginner , Nov 17, 2022 Nov 17, 2022

Encountered this issue. Nothing specific mentioned fixed the issue. I had to do the following to completely resolve the issue. 

  1.  Use the AcroCleaner to Uninstall Adobe > https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html
          a. Reboot afterward
  2. Go to Control Panel > Programs and Features; Uninstall anything named "Adobe" 
  3.  Open an explorer window and type %appdata% and press enter. Go into each folder (Local, Local low, Roaming) and delete any folders named "Adobe"
  4. Go to C:\Progra
...

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Meng25122965nexm
Community Beginner , Nov 20, 2022 Nov 20, 2022

Hi Guys

A solution that works was posted on 17th Nov by AndreX86. Reposting it here. 

 

I was using Acrobat Cleaner tool to remove the existing files, except the cleaner tool is not removing all faulty files/folders. Need to manually remove them. Once done, you can reintall and it should work. See below and thanks AndreX86.

 

New Here , 
Nov 17, 2022

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Encountered this issue. Nothing specific mentioned fixed the issue. I had to do the following to completely resolve the iss

...

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studav
New Here , Mar 23, 2023 Mar 23, 2023

What I did was go to users/<<me>>/AppData/Local/

I then right clicked on the Adobe folder chose properties then security tab.

In here with all the permissions I noted a lot of unkown, I selected edit then removed all of these. Clicked apply and now I am not getting the error anymore.

I hope this helps others, as it was driving me crazy

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replies 77 Replies 77
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valb01
Community Beginner ,
Jan 31, 2023 Jan 31, 2023

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In Response To Torologo

Did you tried the Solution from markelrayes?
https://community.adobe.com/t5/acrobat-discussions/quot-an-internal-error-occured-quot-when-clicking...

And yes, it´s frustrating that the community has to find a solution...

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studav
New Here ,
Mar 23, 2023 Mar 23, 2023

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What I did was go to users/<<me>>/AppData/Local/

I then right clicked on the Adobe folder chose properties then security tab.

In here with all the permissions I noted a lot of unkown, I selected edit then removed all of these. Clicked apply and now I am not getting the error anymore.

I hope this helps others, as it was driving me crazy

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Amal. Adobe Employee
Adobe Employee ,
Feb 08, 2024 Feb 08, 2024

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Hi there

 

Please confirm if you are still experiencing the issue with the new version of the application 23.08.20470. Also, share the procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html via any cloud storage of your choice for further investigation.

 

~Amal

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