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Sarveshkumar Gupta
Participating Frequently
July 25, 2022
Answered

Internal Error Occured

  • July 25, 2022
  • 22 replies
  • 45045 views

As soon as I click File>Create I am getting an error "Internal Error Occurred". I have gone through all the support discussion and tried uninstalling then reinstalling; checked AppData Folder (‪C:\Users\sarve\AppData\Roaming\Adobe) and ensured it has full control, but still getting this error.

 

Acrobat DC was working fine till Yesterday. There was no update in windows or acrobat as well.

 

I am using Windows 11 Pro. Please suggest solution. My colleague does not have any issue while running same version of acrobat dc.

 

Regards

    Correct answer studav

    What I did was go to users/<<me>>/AppData/Local/

    I then right clicked on the Adobe folder chose properties then security tab.

    In here with all the permissions I noted a lot of unkown, I selected edit then removed all of these. Clicked apply and now I am not getting the error anymore.

    I hope this helps others, as it was driving me crazy

    22 replies

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    February 8, 2024

    Hi there

     

    Please confirm if you are still experiencing the issue with the new version of the application 23.08.20470. Also, share the procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html via any cloud storage of your choice for further investigation.

     

    ~Amal

      S_S
      Community Manager
      S_SCommunity Manager
      Community Manager
      November 7, 2024

      Hi Everyone, 

       

      We are live with the latest release (2024.004.20243).

       

      Please update the app and let us know if the issue stands fixed for you.

      To check for updates, click on Menu-> Help-> Check for updates.

       

      -Souvik

      R
      RRBJAX
      Participant
      November 14, 2024

      Can't update if it won't open.  I've wasted so much time on this already, done all steps recommended and still wasting time to fix this!!!

      S
      studavCorrect answer
      Participant
      March 23, 2023

      What I did was go to users/<<me>>/AppData/Local/

      I then right clicked on the Adobe folder chose properties then security tab.

      In here with all the permissions I noted a lot of unkown, I selected edit then removed all of these. Clicked apply and now I am not getting the error anymore.

      I hope this helps others, as it was driving me crazy

        L
        Longhu
        Participant
        January 31, 2023

        I'm still getting Internal error occured when trying to preview PDFs in the preview panel in Windows Explorer. I've uninstalled Adobe Acrobat DC, deleted all the folders from roaming and programs files. I don't know what to do at this point. It's incredibly frustrating. 

        valb01
        valb01
        Participant
        January 31, 2023

        Did you tried the Solution from markelrayes?
        https://community.adobe.com/t5/acrobat-discussions/quot-an-internal-error-occured-quot-when-clicking-on-a-pdf-and-windows-explorer-preview-pane-is/m-p/13279331#M383544

        And yes, it´s frustrating that the community has to find a solution...

          M
          Meng25122965nexm
          Participant
          November 20, 2022

          Hi Guys

           

          A solution that works was posted on 17th Nov by AndreX86. Reposting it here. 

           

          I was using Acrobat Cleaner tool to remove the existing files, except the cleaner tool is not removing all faulty files/folders. Need to manually remove them. Once done, you can reintall and it should work. See below and thanks AndreX86.

           

           

          New Here , 
          Nov 17, 2022

          Copy link to clipboard

           

          Encountered this issue. Nothing specific mentioned fixed the issue. I had to do the following to completely resolve the issue. 

          1.  Use the AcroCleaner to Uninstall Adobe > https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html
                  a. Reboot afterward
          2. Go to Control Panel > Programs and Features; Uninstall anything named "Adobe" 
          3.  Open an explorer window and type %appdata% and press enter. Go into each folder (Local, Local low, Roaming) and delete any folders named "Adobe"
          4. Go to C:\Program Files\ and delete any folders named "Adobe"
          5. Go to C:\Program Files (x86)\ and delete any folders named "Adobe"

           

          After you've done all that try re-installing Adobe. 

           

            A
            AndreX86
            Participant
            November 17, 2022

            Encountered this issue. Nothing specific mentioned fixed the issue. I had to do the following to completely resolve the issue. 

            1.  Use the AcroCleaner to Uninstall Adobe > https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html
                    a. Reboot afterward
            2. Go to Control Panel > Programs and Features; Uninstall anything named "Adobe" 
            3.  Open an explorer window and type %appdata% and press enter. Go into each folder (Local, Local low, Roaming) and delete any folders named "Adobe"
            4. Go to C:\Program Files\ and delete any folders named "Adobe"
            5. Go to C:\Program Files (x86)\ and delete any folders named "Adobe"

             

            After you've done all that try re-installing Adobe. 

              J
              Jean Pierre26959081zi0j
              Participant
              November 18, 2022

              This was the only solution that helped!

                A
                AndreX86
                Participant
                November 21, 2022

                👍🙂

                L
                Lady-Moonlight
                Participant
                November 4, 2022

                Hi, I have the same problem!!! Everytime I select a pdf file, to see the view from my  file explorer, It always give my the "Internal error has occured".  I have uninstal and instal Adobe Acrobat, but it doesn't work like that. I can only uninstal the all Adobe app, but I don't want to do that because it's only Adobe Acrobat that have this problem, when I select a pdf! Adobe Support, can you guys fix this please? The error always comes from selectng a pdf from my computer and sometime it froze because of this stupid problem!

                L
                Lady-Moonlight
                Participant
                November 4, 2022

                I found the solution from another Adobe forum:

                https://community.adobe.com/t5/acrobat-discussions/an-internal-error-ocurred/m-p/13281393#M383661

                J
                Jean Pierre26959081zi0j
                Participant
                November 4, 2022

                Almost the same problem,"Internal Erroc Occured" shows up when clicking on a pdf in windows file explorer.

                Then the frame goes into Not Responding mode. Tried everything listed here, nothing helps.

                J
                johnvixen
                Participant
                November 1, 2022

                Same issue 😞 how do i fix this.. i tried uninstalling all apps and clean it. Still not fixed 😞

                 

                S
                shahar5F92
                Participant
                October 24, 2022

                Sarveshkumar Gupta

                I belive the problem is with Microsoft. I had the same issues since the windows update the solution i found for not getting this error is to close the display in my file explorer... this way the pc wont get stock everytime I touch a pdf

                  E
                  Ezzara268525
                  Participant
                  October 28, 2022

                  Can you please elaborate? Currently working with a user that has a similar issue. Trying to access menu items (File, Edit) brings up popup with internal error.  How do you close the display on file explorer?

                  N
                  Nick26964218t0bj
                  Participant
                  November 4, 2022

                  I'm having a similar problem. Would love to know a solution.

                    F
                    FirstNameL_LastNameP
                    Participating Frequently
                    October 21, 2022

                    I have a user that started getting the message “An internal error occurred” last week.  It happens when you just click on the document you don’t have to even open it

                    He has Windows 10 with Adobe creative cloud (All Apps plan) plus Acrobat DC.

                    His version of Adobe DC is 2022.003.20258

                    I have tried the following below but nothing has worked any other idea?


                    I did a repair on his Adobe DC
                    I opened up Adobe went to Edit>>Preferences>> Select the Security (Enhanced) category and Uncheck the "Enable Protected Mode at Startup".
                    I went to C:\Users\[user_name]\AppData\Roaming\Adobe\ and checked his permission and it said he had full access for the Adobe Folder.
                    I uninstalled and reinstalled the Acrobat DC application
                    I then went back and did the following Uncheck the "Enable Protected Mode at Startup"
                    I tried the following: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown.  Created a new REG_DWORD: Value Name: bProtectedMode - Value Data :0
                    we were only trying on the downloads folder via quick access, so I went to a different folder on his C: drive still the same message

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