Internal Error Occured

[Sarveshkumar Gupta]

As soon as I click File>Create I am getting an error "Internal Error Occurred". I have gone through all the support discussion and tried uninstalling then reinstalling; checked AppData Folder (‪C:\Users\sarve\AppData\Roaming\Adobe) and ensured it has full control, but still getting this error.

Acrobat DC was working fine till Yesterday. There was no update in windows or acrobat as well.

I am using Windows 11 Pro. Please suggest solution. My colleague does not have any issue while running same version of acrobat dc.

Regards

[Riseranger]

i got the same problem and reinstalled several times and the problem still exist.....

[xabierl]

Same problem

[Amal.]

Hi @xabierl , @Sarveshkumar Gupta , @Riseranger , @Victoria Q&A , @cassydep 

We are sorry to hear that. Would you mind collecting Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html, Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and in case the application is freezing/crashing please also collect the Adobe Acrobat crash/freeze logs https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html and share them via document cloud as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html for further investigation of the issue.

~Amal

[Riseranger]

is there any alternative before there is a patch finxing this?

[Amal.]

Hi @Riseranger 

We would need the above-requested logs in order to investigate the issue and to find the root cause, so that we can isolate the issue for the fix.

Regards

Amal

[Yozmite]

Hi, I'm in Win 10 Pro and Acro Pro DC is giving me trouble. Specifically, I'm unable to preview PDFs in the Win Explorer view pane any longer. When selecting a pdf file in Win Explorer to preview a file, after 10 seconds it throws "An internal error has occurred" message box. Acrobat is working fine and files open without issue from a doble-click in Win Explorer. Have uninstalled/reinstalled twice w/reboot to no avail. Checked my pdf file associations to Acrobat DC and all good there. Tried reassigning Acro Pro DC to pdf, no change. Also went to Apps & Features Settings/Apps and chose to modify the Acro DC installation with still no effect. Suggestions please? so far I have spent too much time trying to rectify this. Working with thousands of PDFs and can't live without file preview in Win Explorer.

acrobat dc, internal error occured, no preview of PDF files in explorer view

[default4w5qezindnyr]

I have exact same issue and no effect after reinstall or various reboots. 

[Amal.]

Hi @Yozmite @default4w5qezindnyr 

It would be great if you could share the logs as requested above for further investigation of the issue.

~Amal

[bethl85705656]

This is EXACTLY what is happening to me as well. I literally can't get anything done....

[bethl85705656]

I ended up on Adobe Chat, and they uninstalled all adobe apps and removed all the data from every nook and cranny, and it seems to have done the trick! The acrobat app was corrupted somewhere. 

[t.j.j.w85039835]

I also having this problem very bad, hope they fix this soon.

[TDPixxie]

This is exactly what has been happening to me too. Have tried all suggested tips to fix, but nothing changes. I've had this same error for the past 3 months - how is there no patch for this yet!

[Sarveshkumar Gupta]

Amal, I collected Adobe CC Logs & Procmon Logs, but unable to share as they are not pdfs. through the document cloud. Also these cannot be uploaded due to unsupported file type (zxp & zip)

Please send email or call directly to discuss further.

[GROUP DIGITAL MARKETING]

I have been havng the same issues! soooo frustrating! Please fix this!

[allblitz]

Same issue.  I'm going to collect logs and submit, as instructed in this post.  Teamwork makes the dream work... ❤️

[Torologo]

Provide an actual solution please. 

[Wesley5C25]

I am now getting this error when trying to preview any .pdf files in a windows 11 finder window.  Opening .pdfs is fine, but everytime I want to preview a file, boom, an internal error has occured.  I have a new HP 45L Omen, i9, 3080rtx and was working fine until something was updated via adobe.  Have reinstalled windows completely, especially after having Adobe share my computer and deleting everything to then say, call Microsoft its a user permission error...(which it isn't).  Still waiting for a fix or update from Adobe.

[Amal.]

Hi @Wesley5C25 

We are sorry for the trouble. This issue is reported to our engineering team for review and they are working on it.

The fix will be available in future updates.

Regards

Amal

[Kuba5FB0]

Same issue! Error message: "An internal error occurred"  What do?

[brads38004417]

I am still experiencing this same issue a month later (and I am on the latest version of Acrobat DC).  Is there a workable solution yet? I am going to have to purchase another PDF viewer in the mean time because it is completely destroying efficiency.

[nashaashi]

Hi Amal, I have the same problem since two weeks, I tried to solve it but failed. Today I got another message saying  that Adobe acrobat detedcted that Iam using assistive technology and it asks me to define it, which is really weird.

I am using Windows 11 Pro, I had the updated version recently. Any solution please?

Thank you,

Nada

[SamyMarzipan]

Hi, I'm having a similar issue: I get the "An internal error has occured" pop-up as soon as I select a file in File Explorer when Adobe Acrobat Pro DC (64-bit) is installed on my Win 11 laptop. It happens even if the app is closed and stops me from previewing the pdf in question. File Explorer goes in full "Not Responding" mode... 

This has been going on for a few weeks and would love a solution to fix it. I've looked at permissions and uninstalled a few times, nothing's helped.

Please send help! 

[valb01]

I had the exact same problem, the only solution that worked was disabling the sandbox protection.

[GROUP DIGITAL MARKETING]

CONSTANTLY getting errors even if I just mouse over the darn PDF file! 

I have followed all recommended solutions and fixes but it doesn't work for me, even our senior IT manager can't fix it!

Are we stuck with this forever!!?? I'm really over it!

[Kuba5FB0]

I have been having the same issues...