Internal Error Occured

[Sarveshkumar Gupta]

As soon as I click File>Create I am getting an error "Internal Error Occurred". I have gone through all the support discussion and tried uninstalling then reinstalling; checked AppData Folder (‪C:\Users\sarve\AppData\Roaming\Adobe) and ensured it has full control, but still getting this error.

Acrobat DC was working fine till Yesterday. There was no update in windows or acrobat as well.

I am using Windows 11 Pro. Please suggest solution. My colleague does not have any issue while running same version of acrobat dc.

Regards

[AndreX86 · Accepted solution]

Encountered this issue. Nothing specific mentioned fixed the issue. I had to do the following to completely resolve the issue. 

1.  Use the AcroCleaner to Uninstall Adobe > https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html
         a. Reboot afterward
2. Go to Control Panel > Programs and Features; Uninstall anything named "Adobe" 
3.  Open an explorer window and type %appdata% and press enter. Go into each folder (Local, Local low, Roaming) and delete any folders named "Adobe"
4. Go to C:\Program Files\ and delete any folders named "Adobe"
5. Go to C:\Program Files (x86)\ and delete any folders named "Adobe"

After you've done all that try re-installing Adobe. 

[Meng25122965nexm · Accepted solution]

Hi Guys

A solution that works was posted on 17th Nov by AndreX86. Reposting it here. 

I was using Acrobat Cleaner tool to remove the existing files, except the cleaner tool is not removing all faulty files/folders. Need to manually remove them. Once done, you can reintall and it should work. See below and thanks AndreX86.

AndreX86

New Here , 

Nov 17, 2022

Copy link to clipboard

Encountered this issue. Nothing specific mentioned fixed the issue. I had to do the following to completely resolve the issue. 

1.  Use the AcroCleaner to Uninstall Adobe > https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html
         a. Reboot afterward
2. Go to Control Panel > Programs and Features; Uninstall anything named "Adobe" 
3.  Open an explorer window and type %appdata% and press enter. Go into each folder (Local, Local low, Roaming) and delete any folders named "Adobe"
4. Go to C:\Program Files\ and delete any folders named "Adobe"
5. Go to C:\Program Files (x86)\ and delete any folders named "Adobe"

After you've done all that try re-installing Adobe. 

Hope that helps.

[Kuba5FB0]

I have been having the same issues...

[Nber]

Same problem for me.

If I enable default preview in explorer or outlook (which worked fine in Windows 10) my system freezing and showing error messages. In any case it's a pain, because either it crashes or it's not possible to work smoothly.

The solution I found is to assign the preview (default setting) for PDFs, on a web browser. This avoids blocking but is not at all ergonomic to work with.

Hey Adobe Team; with the price we pay for your licenses, please move on to fix this kind of time consuming problem (today I lost 4 hours of work trying to solve this problem) !!!

Thanks

[Agência Beet2482373828yb]

I´m having the same problem, can´t get anything done. In work I can ignore it, but at home my pc deep fries. Is there any prevision on fixing this?

[adastrame]

The internal error issue started happening to me out of nowhere this afternoon whenever I just click on a PDF in the Windows (10) file explorer, and I tried every possible fix I could find, but nothing works. I have full admin permissions of my system, I changed the Sandbox preferences, etc. Nothing.

Still getting that annoying pop-up, and I'm appalled to see how many people have had this issue for months and there's still no fix for it.

[SenorPedraw]

Hi, please do you have solution for this trouble?

This internal error makes me crazy, I need to submit my finished data, but cant beacause all is freezing only when I tap on PDF icon.

On this topic it seems, this problem is known for two months and still has no solution? 

[Shon5E41]

Same problem on Win 10 with the latest Acrobat DC CC. It's when I hover over/select the file in Windows Explorer. Interestingly, the default app for PDFs keeps switching back to chrome. I'm afraid to call my IS help desk if there's not a solution here. Hours of pain on my end. 

[peterrATgb]

Possible solution found by markelrayes

'I FOUND A SOLUTION.

I had to go C:\Users\[me]\AppData\Local and right click the Adobe folder, click properties and go to security tab. I had a bunch of left-over "Account Unknown" listed besides my three main ones (System, [me], Admin). I deleted all the account unknowns.

That fixed it for me.'

https://community.adobe.com/t5/acrobat-discussions/quot-an-internal-error-occured-quot-when-clicking...

[rhettm98133512]

brilliant markelrayes

worked instantly and suddenly weeeeeeks of frustration vanished. thanks very much for sharing

[FirstNameL_LastNameP]

I have a user that started getting the message “An internal error occurred” last week.  It happens when you just click on the document you don’t have to even open it

He has Windows 10 with Adobe creative cloud (All Apps plan) plus Acrobat DC.

His version of Adobe DC is 2022.003.20258

I have tried the following below but nothing has worked any other idea?

I did a repair on his Adobe DC
I opened up Adobe went to Edit>>Preferences>> Select the Security (Enhanced) category and Uncheck the "Enable Protected Mode at Startup".
I went to C:\Users\[user_name]\AppData\Roaming\Adobe\ and checked his permission and it said he had full access for the Adobe Folder.
I uninstalled and reinstalled the Acrobat DC application
I then went back and did the following Uncheck the "Enable Protected Mode at Startup"
I tried the following: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown.  Created a new REG_DWORD: Value Name: bProtectedMode - Value Data :0
we were only trying on the downloads folder via quick access, so I went to a different folder on his C: drive still the same message

[shahar5F92]

Sarveshkumar Gupta

I belive the problem is with Microsoft. I had the same issues since the windows update the solution i found for not getting this error is to close the display in my file explorer... this way the pc wont get stock everytime I touch a pdf

[Ezzara268525]

Can you please elaborate? Currently working with a user that has a similar issue. Trying to access menu items (File, Edit) brings up popup with internal error.  How do you close the display on file explorer?

[Nick26964218t0bj]

I'm having a similar problem. Would love to know a solution.

[Everychannel]

I think they are right in this being a Microsoft issue. I turned off the preview pane (under the view tab) in windows explorer and it fixed the issue the issue for me. I do like the preview pane, but the error was very frustrating. Hopefully a fix will be coming soon.

[johnvixen]

Same issue 😞 how do i fix this.. i tried uninstalling all apps and clean it. Still not fixed 😞

[Jean Pierre26959081zi0j]

Almost the same problem,"Internal Erroc Occured" shows up when clicking on a pdf in windows file explorer.

Then the frame goes into Not Responding mode. Tried everything listed here, nothing helps.

[Lady-Moonlight]

Hi, I have the same problem!!! Everytime I select a pdf file, to see the view from my  file explorer, It always give my the "Internal error has occured".  I have uninstal and instal Adobe Acrobat, but it doesn't work like that. I can only uninstal the all Adobe app, but I don't want to do that because it's only Adobe Acrobat that have this problem, when I select a pdf! Adobe Support, can you guys fix this please? The error always comes from selectng a pdf from my computer and sometime it froze because of this stupid problem!

[Lady-Moonlight]

I found the solution from another Adobe forum:

https://community.adobe.com/t5/acrobat-discussions/an-internal-error-ocurred/m-p/13281393#M383661

[AndreX86 · Accepted solution]

Encountered this issue. Nothing specific mentioned fixed the issue. I had to do the following to completely resolve the issue. 

1.  Use the AcroCleaner to Uninstall Adobe > https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html
         a. Reboot afterward
2. Go to Control Panel > Programs and Features; Uninstall anything named "Adobe" 
3.  Open an explorer window and type %appdata% and press enter. Go into each folder (Local, Local low, Roaming) and delete any folders named "Adobe"
4. Go to C:\Program Files\ and delete any folders named "Adobe"
5. Go to C:\Program Files (x86)\ and delete any folders named "Adobe"

After you've done all that try re-installing Adobe. 

[Jean Pierre26959081zi0j]

This was the only solution that helped!

[AndreX86]

👍🙂

[Meng25122965nexm]

Finally fixed, by following your steps. That error message "An internal error has occurred" finally went away. Was trying different solutions for 8 hours. Can use Adobe Pro again. Thanks for sharing. 

[AndreX86]

8 hours, thats unfotunate :(. Glad this helped!

[Rodolfo27456672p82x]

Definitely works!!

Thanks to share it.

[Nitya Dushyan277132929ja9]

Thanks for the help. It really worked.

[Meng25122965nexm]

Hi Guys

A solution that works was posted on 17th Nov by AndreX86. Reposting it here. 

I was using Acrobat Cleaner tool to remove the existing files, except the cleaner tool is not removing all faulty files/folders. Need to manually remove them. Once done, you can reintall and it should work. See below and thanks AndreX86.

AndreX86

New Here , 

Nov 17, 2022

Copy link to clipboard

Encountered this issue. Nothing specific mentioned fixed the issue. I had to do the following to completely resolve the issue. 

1.  Use the AcroCleaner to Uninstall Adobe > https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html
         a. Reboot afterward
2. Go to Control Panel > Programs and Features; Uninstall anything named "Adobe" 
3.  Open an explorer window and type %appdata% and press enter. Go into each folder (Local, Local low, Roaming) and delete any folders named "Adobe"
4. Go to C:\Program Files\ and delete any folders named "Adobe"
5. Go to C:\Program Files (x86)\ and delete any folders named "Adobe"

After you've done all that try re-installing Adobe.