Internal Error Occured

[Sarveshkumar Gupta]

As soon as I click File>Create I am getting an error "Internal Error Occurred". I have gone through all the support discussion and tried uninstalling then reinstalling; checked AppData Folder (‪C:\Users\sarve\AppData\Roaming\Adobe) and ensured it has full control, but still getting this error.

Acrobat DC was working fine till Yesterday. There was no update in windows or acrobat as well.

I am using Windows 11 Pro. Please suggest solution. My colleague does not have any issue while running same version of acrobat dc.

Regards

[AndreX86 · Accepted solution]

Encountered this issue. Nothing specific mentioned fixed the issue. I had to do the following to completely resolve the issue. 

1.  Use the AcroCleaner to Uninstall Adobe > https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html
         a. Reboot afterward
2. Go to Control Panel > Programs and Features; Uninstall anything named "Adobe" 
3.  Open an explorer window and type %appdata% and press enter. Go into each folder (Local, Local low, Roaming) and delete any folders named "Adobe"
4. Go to C:\Program Files\ and delete any folders named "Adobe"
5. Go to C:\Program Files (x86)\ and delete any folders named "Adobe"

After you've done all that try re-installing Adobe. 

[Meng25122965nexm · Accepted solution]

Hi Guys

A solution that works was posted on 17th Nov by AndreX86. Reposting it here. 

I was using Acrobat Cleaner tool to remove the existing files, except the cleaner tool is not removing all faulty files/folders. Need to manually remove them. Once done, you can reintall and it should work. See below and thanks AndreX86.

AndreX86

New Here , 

Nov 17, 2022

Copy link to clipboard

Encountered this issue. Nothing specific mentioned fixed the issue. I had to do the following to completely resolve the issue. 

1.  Use the AcroCleaner to Uninstall Adobe > https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html
         a. Reboot afterward
2. Go to Control Panel > Programs and Features; Uninstall anything named "Adobe" 
3.  Open an explorer window and type %appdata% and press enter. Go into each folder (Local, Local low, Roaming) and delete any folders named "Adobe"
4. Go to C:\Program Files\ and delete any folders named "Adobe"
5. Go to C:\Program Files (x86)\ and delete any folders named "Adobe"

After you've done all that try re-installing Adobe. 

Hope that helps.

[Longhu]

I'm still getting Internal error occured when trying to preview PDFs in the preview panel in Windows Explorer. I've uninstalled Adobe Acrobat DC, deleted all the folders from roaming and programs files. I don't know what to do at this point. It's incredibly frustrating. 

[valb01]

Did you tried the Solution from markelrayes?
https://community.adobe.com/t5/acrobat-discussions/quot-an-internal-error-occured-quot-when-clicking...

And yes, it´s frustrating that the community has to find a solution...

[studav · Accepted solution]

What I did was go to users/<<me>>/AppData/Local/

I then right clicked on the Adobe folder chose properties then security tab.

In here with all the permissions I noted a lot of unkown, I selected edit then removed all of these. Clicked apply and now I am not getting the error anymore.

I hope this helps others, as it was driving me crazy

[Amal.]

Hi there

Please confirm if you are still experiencing the issue with the new version of the application 23.08.20470. Also, share the procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html via any cloud storage of your choice for further investigation.

~Amal

[S. S]

Hi Everyone, 

We are live with the latest release (2024.004.20243).

Please update the app and let us know if the issue stands fixed for you.

To check for updates, click on Menu-> Help-> Check for updates.

-Souvik

[RRBJAX]

Can't update if it won't open.  I've wasted so much time on this already, done all steps recommended and still wasting time to fix this!!!

[AndreX86]

You followed these steps below?; 

1.  Use the AcroCleaner to Uninstall Adobe > https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html
         a. Reboot afterward
2. Go to Control Panel > Programs and Features; Uninstall anything named "Adobe" 
3.  Open an explorer window and type %appdata% and press enter. Go into each folder (Local, Local low, Roaming) and delete any folders named "Adobe"
4. Go to C:\Program Files\ and delete any folders named "Adobe"
5. Go to C:\Program Files (x86)\ and delete any folders named "Adobe"
6. Re-install Adobe