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R
rudchadaporn27906090neft
Participant
January 12, 2023
Question

Invalid plugin detected after installing 22.003.20310

  • January 12, 2023
  • 4 replies
  • 4779 views

Hi, 

the previous version has working fine

we have tried to remove one plug-in file called "PTC_CreoView0.api" it seems worked now

however our company does not suppose to remove them out. hope next release should fixed the bug in any soon.

cheers!

    This topic has been closed for replies.

    4 replies

    R
    RaviPadol
    Participant
    January 16, 2023

    Hi Team, 

     

    I had same plugin problem and i have recolated the PTC creo plugin file , on another location and it reader is working for now.

     

    However , i have attached the file from location C:\Users\<username>\AppData\Local\Temp. Steps to enable.

     

    and list plugins

     
    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    January 16, 2023

    Hi defaultm64anqmmlnqj,

     

    Thank you for reaching out and sharing the information.

    We need more information to investigate this further. We have shared a private message with you. Please check your inbox.

    Let us know about the information asked.

     

    Thanks,

    Meenakshi

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    January 12, 2023

    Hi rudchadaporn27906090neft,

     

    Thank you for reaching out.

     

    Please share the information asked below to help us understand the issue further:

     

    1. MSI install logs from folder C:\Users\<username>\AppData\Local\Temp. Steps to enable logging: https://learn.microsoft.com/en-us/troubleshoot/windows-client/application-management/enable-windows-installer-logging. 

    2. Share the dump / filelist from plugins folder - ""C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins"

    3. Are you using any third party plugin in Reader before applying the patch.

     

    Let us know if you need any help.

     

    Thanks,

    Meenakshi

    H
    Henrik27923259248d
    Participant
    January 13, 2023

    I have the same issue and the problem has been acknowledged by PTC (CS384274) but they point the finger squarely at Adobe in their resolution.

    Something broke in the latest update of Acrobat it seems.

     

    //Henrik

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    January 13, 2023

    Hi Henrik27923259248d,

     

    Thank you for reaching out and reporting this.

    We need more information to investigate this further. We have shared a private message with you. Please check your inbox.

    Let us know about the information asked.

     

    Thanks,

    Meenakshi

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 12, 2023

    <moved from enterprise & teams>

    T
    Test Screen Name
    Legend
    January 12, 2023

    Adobe do not fix this sort of bug. You must contact the plug-in maker.

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