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A
Anonymous
October 4, 2017
Answered

Invalid serial numbers

  • October 4, 2017
  • 1 reply
  • 1592 views

We own a LWS licence for Acrobat 10.0 and tried to install it on one of our business devices. First few times we were not able to download due to error messages. After discussing that issue with the Adobe Support Chat and several tries, downloading was suddenly possible.

When we managed to install Acrobat 10.0, we got an error message saying that the serial number is invalid. We do have a software licence certificate with the serial number, so it can't be invalid or wrong. After getting in contact with Adobe Support Chat again, they told us we have to raise the question in the Adobe Forum as Acrobat 10.0 issues were no longer supported over the Adobe Support Chat.

Has anyone experienced the same issue and if so, maybe have a solution for it? Many thanks in advance for any advice.

This topic has been closed for replies.
Correct answer kglad

assuming you're using a valid adobe serial number (6 groups of 4 numbers), you have a mismatch between your installation file and serial number.  ie, you can have a valid serial number, but if it's for program A and your installation file is for program B, you will see an invalid serial number message.

common mismatches are language/region (eg, serial number is for western europe and installation file is eastern europe), platform (eg, serial number is for a mac and installation file is win), license type (eg, education vs enterprise vs individual).

and one of the most common is using a program installation file with a suite's serial number. eg, using a cs6 suite serial number with a photoshop cs6 installation file.  that won't work even though photoshop is included in that suite.  you must use the suite's installation file (and you can choose to only install one program from the suite).

here's official info about that error,  http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
October 4, 2017

assuming you're using a valid adobe serial number (6 groups of 4 numbers), you have a mismatch between your installation file and serial number.  ie, you can have a valid serial number, but if it's for program A and your installation file is for program B, you will see an invalid serial number message.

common mismatches are language/region (eg, serial number is for western europe and installation file is eastern europe), platform (eg, serial number is for a mac and installation file is win), license type (eg, education vs enterprise vs individual).

and one of the most common is using a program installation file with a suite's serial number. eg, using a cs6 suite serial number with a photoshop cs6 installation file.  that won't work even though photoshop is included in that suite.  you must use the suite's installation file (and you can choose to only install one program from the suite).

here's official info about that error,  http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

    A
    Anonymous
    October 12, 2017

    Thank you for taking the time and responding to our issues.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 12, 2017

    you're welcome.

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