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T
TGBerland
Participant
July 17, 2013
Answered

Invoice

  • July 17, 2013
  • 42 replies
  • 42397 views

Where can I find the invoice for each month of my adobe creative cloud subscription? I need them for VAT-repporting. Only able to find the first one. Could I suggest sending the invoice (in legal form) on the monthly e-mail with subscription payment confirmation e-mail ? It would simplify my world at least.

    Correct answer Rajashree Bhattacharya

    Hi Mikkel,

    We do not send invoices any more, if you are still getting , can you please share the invoices by personal message.

    Regards

    Rajashree

    42 replies

    Show previous replies
    ianp44746162
    ianp44746162
    Participant
    January 4, 2016

    i am also very frustrated by not having the invoices automatically emailed

    and can find nowhere in the account area to enable it

      I
      imagia56684073
      Participant
      December 17, 2015

      I totally agree, it's amazing it's not the default configuration and even worst that it's not even an option!

      I was thinking that Adobe products were made for professionals...

        ianr5392554
        ianr5392554
        Participant
        December 4, 2015

        yes please add it - its a pain in teh bum logging in to print them out every month

          I
          ituser22
          Participating Frequently
          December 10, 2015

          Such a pain to have to log in every month. It's another month now and the accountant has again asked me for the latest Adobe invoice and now I have to do all this manual work (logging into, finding the invoice on the Adobe website) to get the invoice that unlike every other company that just automatically emails it to you. FIX THIS ADOBE, start send out the invoices by email! Hello, 2015 not 1995.

          Each time you have to do the same I would recommend coming onto the forum here and complaining and keeping these messages at or near the top of the questions list.

          You could like click the Like link on this response too.

            daring_visionary5E57
            daring_visionary5E57
            Participant
            February 28, 2019

            2019 and still being chased by the finance department. This is infuriating and lousy customer service. GIVE US THE OPTION TO GET INVOICES AUTOMATICALLY EMAILED TO US!

              K
              kirchiri
              Participant
              November 10, 2015

              Adding my vote for auto-emailed invoices every month. With all the various vendors I manage for the business I can't go manually tracking down 20 different company's invoices, it is incredibly time wasting and simple for Adobe to implement.

                josephb10686513
                josephb10686513
                Participant
                October 19, 2015

                Please can we get this feature added? It's rather cumbersome to have to login to the account pull down the PDF invoice then manually email it over to our finance department.

                  M
                  markheb
                  Participant
                  August 14, 2015

                  As mentioned above, automatic delivery of CC invoices via email stopped at some point during the last year. I'm guessing this was a decision Adobe made globally. It's an inconvenience, but invoices can be accessed via the "Account" section of your profile as indicated above, in the "Manage Plan" section of "Plans and Products" under billing history.

                    I
                    ituser22
                    Participating Frequently
                    August 14, 2015

                    Yes, you have restated the obvious. Bravo.

                    Everyone is aware that invoices can be manually accessed via the Account section of your profile.

                    The issue is that is a time wasting manual process that virtually every other company has automated. Adobe is happy to waste the time of its customers.

                      M
                      markheb
                      Participant
                      August 14, 2015

                      Your weakly sarcastic response adds nothing to this discussion.

                      P
                      pemo??
                      Participating Frequently
                      July 28, 2015

                      Please send our monthly invoices by email.

                        P
                        pmtdt
                        Participant
                        December 5, 2014

                        One vote to have this feature. Please Adobe, it's an easy one.

                          G
                          gusen
                          Participant
                          November 11, 2014

                          I automatically received invoices for my Creative Cloud subscription for the first few months, but they stopped for some reason. That means auto-emails are a possibility. I haven't found a way to reinstate them in the Manage My Account area.

                          Did anyone else receive email invoices to begin with, only to have them stop?

                            I
                            ituser22
                            Participating Frequently
                            July 28, 2015

                            Yes, I believe we also received them monthly for a while and then without notice they just stopped.

                            So that's even stranger, Adobe had this feature but has turned it off??

                            Come on Adobe, get it together.

                              O
                              ozprints
                              Participant
                              August 10, 2015

                              Same here. I agree this should be an option.

                                designpimp
                                designpimp
                                Participant
                                September 16, 2014

                                Has the ability to have invoices for Creative Cloud sent automatically ever been created. It's ridiculous that it's not built into the management tools when I see threads on this issue going back two years and since subscriptions have become Adobe's primary business model.

                                  bluntzdk
                                  bluntzdk
                                  Participant
                                  January 25, 2017

                                  I have to agree. Our accountants comes to me asking for this invoice every month after adobe changed this. Kinda makes me feel stupid. Why did you change it? Im in IT and I manage the Adobe Team at marketing. I used to get invoice by mail so how hard can it be adobe? This is REALLY bad customer service!!! 

                                    E
                                    Ennoid
                                    Participant
                                    January 25, 2017

                                    It's all about the Money and cancellations as someone has noted previously in this thread. They probably noticed a spike in subscription cancellations with each email invoice so now they keep them as obscure as possible. Dirty practices Adobe! Plain Dirty.

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