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jw23491637
Participating Frequently
May 1, 2015
Answered

Is Acrobat DC included in my Creative Cloud subscription?

  • May 1, 2015
  • 3 replies
  • 44844 views

I have a yearly Creative Cloud subscription, which includes Acrobat XI. I'm being prompted by Creative Cloud to update to Acrobat DC, but when I start the update process, there is a dialog box warning that, "Installing a trial of Adobe Acrobat DC will uninstall previous versions of Acrobat. This will deactivate any license for those versions." Why is the Acrobat DC update being called a "trial"? Is  Acrobat DC included in my Creative Cloud subscription? (I've searched online and cannot find a definitive answer.) I don't want to loose Acrobat XI during the update and then find that Acrobat DC is going to be an additional monthly charge. Making this even murkier for me is the fact that Adobe categorizes Acrobat DC under the broader Document Cloud category, rather than under the broader Creative Cloud category, making me worry further that Acrobat DC may not be included in my CC subscription.

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Correct answer try67

The included apps are clearly listed here: Adobe Creative Cloud Photography plan | Professional photo editing software

I don't see how that is "playing" in any way...

3 replies

Scott_Hays-_AZ
Participant
May 1, 2018

Just chatted with Adobe agent:

Acrobat is NOT included with the photo subscription.

Bummer. But Adobe is infamous for playing that way.

try67
Community Expert
try67Community ExpertCorrect answer
Community Expert
May 1, 2018

The included apps are clearly listed here: Adobe Creative Cloud Photography plan | Professional photo editing software

I don't see how that is "playing" in any way...

Participant
December 19, 2016

I am confused by Adobe plan descriptions. I have the same question!

John T Smith
Community Expert
Community Expert
December 19, 2016
Known Participant
December 18, 2020

It is absolutely included in your Creative Cloud “All Apps” subscription. You are reading way too much in the marketing collateral.

 


Thanks. Not sure what you mean by "reading too much into the marketing colateral". Adobe doesn't necessarily make things easy to understand. I could provide multiple examples if you'd like.

 

Also, since you seem to be a higher-up at Adobe, can you please explain to me why it's apparently impossible to get Adobe to address bug reports? I've spent countless hours on the phone with Adobe reps and providing detailed reports, videos, screen captures and design files as requested. Each time reps confirm my problems via screen share, and each time they tell me they would get developers to address the issues. Yet time and time again nothing happens. No follow up and no update fixes.

 

This is obviously beyond frustrating, as my work flow has been seriously hindered. I still can't achieve non blurry raster exports of my vector logos, still can't use the Touch Bar in Illustrator on my Mac, still have issues with smart guides not working in obvious scenarios, still can't achieve accurate color accuracy with Pantone uncoated libraries, etc. These are major issues that are unresolved through updates or trashing of preferences. I've been waiting for well over a year, so patience is running thin. All I receive is silence from the phone reps and condescending replies by forum reps. It's a shame honestly.

 

If by chance you could possibly provide me with a contact who can actually get things done, I'd greatly appreciate it. Thank you.

jw23491637
Participating Frequently
May 1, 2015

Addendum: I can find this on Adobe's Acrobat DC FAQ page:

Can I get Document Cloud services if I’m an active Creative Cloud Member?

Yes. Many Creative Cloud plans include Acrobat Pro DC with Document Cloud services. Explore Creative Cloud plans.


However, if I follow the link to Creative Cloud plans, there is nothing to tell me whether Acrobat Proc DC is included in any of the plans. My plan is a yearly individual at $49.99/month.

Marrsa
Participant
December 19, 2016

I have the same question I hope somebody will answer it.