Skip to main content
E
EIBIT
Participant
February 11, 2024
Answered

Issue with Adobe PDF Plugin in Outlook 365

  • February 11, 2024
  • 2 replies
  • 4903 views

After the recent Adobe Acrobat Pro update- oultook 365 is crashing while converting the email message as PDF using Save to PDF option . Tried remove and clean installation of Adobe and re install of office365 , no luck. 

    This topic has been closed for replies.
    Correct answer ls_rbls

    Hi @EIBIT ,

     

    Did you also updated the operating system (followed by a system reboot)?

     

     

    2 replies

    E
    EIBITAuthor
    Participant
    February 19, 2024

    Below error appeared in Event viewer when the save to pdf option fails ( Even after the latest DC patch update)

    Add-in execution error. Outlook crashed during the '' callback of the 'IRibbonControl' interface while calling into the 'Acrobat PDFMaker Office COM Addin' add-in.

    B
    BOC_Jeff
    Participant
    June 11, 2024

    Have you found a solution to this? Several of my users are experiencing the issue.

      E
      EIBITAuthor
      Participant
      June 21, 2024

      Hi Jeff,

       

       First Verify your Adobe & Office 365 Installaer (32/64 bit) download the exact 32/64 bit version of Adobe installer.

      Then follow the below Steps,

       

      Remove Adobe Acrobat from Programs and features list first.

       

      Then Delete Adobe Folder

       

      <systemroot>/Program Files

      <systemroot>/Program Files x86

      <systemroot>/Program Data

      <local Profile>/AppData/Local

      <local Profile>/AppData/Roaming

      <local Profile>/AppData/LocalLow

      After the clean wipe of previously installed Adobe version reboot and then re install the Adobe 

      Also make sure sure botn Office 365 and Adobe  should gets updated when ever any patches are available.

       

      So far my clients didn't reported the similar issues faced earlier with Office 365 and Adobe.

      Let me know if you have any questions.

       

      Regards,

      EIB IT

      ls_rbls
      Community Expert
      ls_rblsCommunity ExpertCorrect answer
      Community Expert
      February 12, 2024

      Hi @EIBIT ,

       

      Did you also updated the operating system (followed by a system reboot)?

       

       

      E
      EIBITAuthor
      Participant
      February 12, 2024

      Yes-OS is updated with the latest cumulative updates ( 2024-01) . Dont think its an OS related issue. 

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices