Skip to main content
T
Travis5D09
Participant
July 17, 2024
Question

Issue with generative AI features

  • July 17, 2024
  • 2 replies
  • 2443 views

Hello, I am having issues using the generative AI feature. I have a pdf file that is freely available on the internet (see second photo). However, I am getting this error message: "You're not currently eligible for access to generative AI features in Acrobat", when using the web version of adobe acrobat. When I try to generate a summary using the deskop application I get this error message "We couldn't complete your request. Something went wrong. Please try again."

 

Is there currently a solution to this issue and, or, is there a reason this pdf file cannot be summarized using generative AI?

2 replies

Meenakshi_Negi
Meenakshi_Negi
Legend
July 22, 2024

Hi Travis5D09,

 

Thank you for reaching out.

 

Please refer to the information provided on "Acrobat generative AI usage policy", in the following help document: https://helpx.adobe.com/acrobat/using/acrobat-gen-ai-usage-policy.html. 

If that is not the case, let us know. We will get this checked.

 

Thanks,

Meenakshi

 

C
chisom_9418
Participant
April 24, 2025

The AI Generative Summary is now indicating that "Some content in the document or summary violates the User Guidelines."

I have read through the User Guidelines and there is no way this book violates the guidelines; nothing offensive, inappropriate, etc.

 

I purchased this feature to help me focus, hopefully, on important aspects of articles and books as I read through them, and now it's not working at all.  

 

Is there someone at Adobe that I can contact to get this problem fixed????

T
Travis5D09Author
Participant
July 17, 2024

Correction: see the third photo for information regarding the publicly available nature of this pdf file. Also, this is a chapter of the book which I extracted from the original document. It is published under the name "Historical-Critical Dictionary of Marxism: A Selection" https://brill.com/edcollbook-oa/title/62316?language=en#:~:text=Series%3A,Materialism%20Book%20Series%2C%20Volume%3A%20294&text=The%20Historical%2DCritical%20Dictionary%20of,scholars%20from%20around%20the%20globe.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices