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williamc86659946
Participant
September 27, 2017
Question

Issue with receiver being able to view the Digital Signature

  • September 27, 2017
  • 1 reply
  • 739 views

I have Acrobat 9 Pro Extended, when I send a digitally signed pdf out the receiver states they cannot see the signature that their is only a box there, yet I can see the signature on my end as the originator.

This topic has been closed for replies.

1 reply

kglad
Community Expert
Community Expert
September 27, 2017
williamc86659946
Participant
September 27, 2017

I am completely frustrated with this forum crap. Asked the same question months ago without response. Isn't there suppose to be an online chat available???

Dov Isaacs
Legend
September 27, 2017

Please understand that these forums are absolutely not Adobe Technical Support. Although some Adobe employees monitor these forums, the vast majority of the participants are users of the products. Many are exceptionally knowledgeable.

There is no obligation of form participants to respond to you especially if they don't have a good answer for the query you posed.

And the reason why this posting was moved to this forum was that you posted it in a forum, Installing, Updating, & Subscribing to Acrobat in which it was highly unlikely you would get a response since your query had nothing to do with installation, updates, or subscriptions to Acrobat.

Yes, Adobe Technical Support has an “online chat” facility as well as phone support, but not for application versions no longer supported (Acrobat 9 is over four versions back from the current version).

As to the question you posed, you provide precious little information as to the environment of the recipient of your digitally signed PDF file. Not all “PDF viewers” comply with the full PDF specification or even major portions of same. Examples of such are Apple Preview and Google Chrome's PDF viewer. What happens if the recipient of your digitally-signed PDF file opens it in Adobe Reader or Acrobat? Same problem?

          - Dov

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)