Issues when Extracting with Acrobat pro DC.

Community Beginner ,
Aug 04, 2022 Aug 04, 2022

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This is the screen that comes up

Irving5E43_0-1659646928628.png

This is how it should be asked to export the file

Irving5E43_1-1659647339814.png

I have tried removing the application, repairing it, and changing the configurations to not display the online memory when saving documents. 

the only way to have this resolved is to provide the user with a new computer, and even then the issue is fine at first then reverts back to having the same issue.

 

Any assistance would be greatly appreciated. 

Thank you.

Irving.

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Adobe Employee ,
Aug 05, 2022 Aug 05, 2022

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Hi Irving,

 

We appreciate that you took the screenshot to make this situation more understandable for us. 

If we understand correctly, these are the images of two different computers of the same organization where employees have different experiences when saving the extracted files. Is that correct?

 

Please share the following details to identify the root cause of this issue.

1- OS for both machines

2- Acrobat's version is installed on both computers. Open Acrobat>help>About Adobe Acrobat

3- What is the original file location you are working with? Is it saved locally or on some cloud storage?

 

Thanks,

Akanchha 

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Community Beginner ,
Aug 05, 2022 Aug 05, 2022

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Yes, that is correct the images are for two different computers. and they both are using a document from the same directory (local) 

Edition - Windows 10 Enterprise

Version - 20H2

OS Build - 19042.1826

Experience - Windows Feature Experience Pack 120.2212.4180.0

Irving5E43_1-1659729518150.png

 

Computer 2 (working properly)

Edition - Windows 10 Enterprise

Version - 20H2

OS Build - 19042.1826

Experience - Windows Feature Experience Pack 120.2212.4180.0

 

Irving5E43_0-1659729274160.png

 

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Adobe Employee ,
Aug 05, 2022 Aug 05, 2022

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Thank you for your prompt response.

Allow us some time to discuss this behavior with our engineering team.

 

~Akanchha 

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Community Beginner ,
6 hours ago 6 hours ago

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Hello Akamchha, I was wondering when I could be expecting a callback or a response from you guys? 

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