Skip to main content
M
michaelh10392963
Participant
February 21, 2018
Answered

Issues with Adobe Acrobat Pro 2017

  • February 21, 2018
  • 1 reply
  • 3326 views

After removing Adobe Acrobat Pro 2015 from a computer running Windows 7 Pro and installing Adobe Acrobat Pro 2017 adobe will open for a few seconds and then just close.  I tried using repair I removed 2017 and reinstalled, I tried using the adobe removal tool and reinstalling and I have tried about 4 different fixes that I found on other forums and nothing seems to help.  My next option was to go thru the registry and remove all Adobe acrobat instances in the registry.  I only do this as a last resort.  I have used this same file to install adobe on 5 other computers with no issues so I don't think there is anything wrong with my install file.

Any suggestions would be appreciated!

This topic has been closed for replies.
Correct answer michaelh10392963

Hi michaelh10392963​

Please check the permissions on the below folder and reset it to Everyone has all permissions

C:\ProgramData\Adobe\SLStore

C:\Program Files (x86)\Common Files\Adobe\SLCache

C:\Program Files (x86)\Common Files\Adobe\PCF

Regards

Ravi


Ravinderg

The permissions on the slcache file did not have the needed permissions, once i fixed that my Adobe is working like it should be.  Thank You and AnandSri for your help fixing this issue..

1 reply

AnandSri
Community Manager
AnandSriCommunity Manager
Community Manager
February 21, 2018

Hello Michaelh,

We apologize for the inconvenience caused, as per the description above, you are not able to install Acrobat Pro 2017, Is that correct?

As you already mentioned that you have tried reinstalling Acrobat Pro 2017 after removing it Acrobat cleaner tool, but the issue persists.

Please enable the hidden administrator account or create a test user profile with full admin rights and try installing Acrobat Pro 2017 and see if the issue reoccurs. Download Acrobat 2017

If the issue still persists, please contact the Adobe support team so that they can fix the issue in a remote session. http://helpx.adobe.com/contact.html

Let us know how it goes, and share your findings.

Regards,

Anand Sri.

M
michaelh10392963Author
Participant
February 22, 2018

Thank you for your reply, I had to wait till this morning to try this.  I removed Acrobat and activated the administrator account and installed Adobe Acrobat 2017 on the Administrator account and adobe worked, however it still does not work on the user account I need it to.

R
Adobe Employee
ravinderg62643219
Adobe Employee
February 26, 2018

Hi michaelh10392963​

Please check the permissions on the below folder and reset it to Everyone has all permissions

C:\ProgramData\Adobe\SLStore

C:\Program Files (x86)\Common Files\Adobe\SLCache

C:\Program Files (x86)\Common Files\Adobe\PCF

Regards

Ravi

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices