Issues with Adobe Acrobat Pro Crashing

Question

We're having issues with two computers where Adobe Acrobat Pro crashes randomly. When they're using the connecting line tool it crashes after 2-5 minutes or if they do any sorts of edits. We tried multiple PDF's and it's always the same issue. We tried repairing the acrobat installation, turning off protected view, check if adobe was activated, tried a different windows account, tried AcroCleaner, reinstalled adobe, and tried removing all Adobe folders from Program Files, Program Files (x86), appdata/Local, appdata/LocalLow, appdata/Roaming, tried lenovo updates, windows updates, and reinstalling gpu driver.
 
Computer Specs: 
Windows 11
Intel i5-1260P
Memory 16GB of Ram
GPU is an integrated Intel(R) Iris(R) Xe
 
[Edited by moderator]

Meenakshi Negi · Answer

Hi Joshua29334182rt91,

Thank you for reaching out, and sorry about the trouble caused

Try the troubleshooting steps suggested in the following help document for a crash: https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html.

If the above suggestion does not work, try reinstalling the application using the following steps:
- Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
- Reboot the machine
- Install Adobe Acrobat Reader from the following page: https://get.adobe.com/reader/enterprise/.

If the issue still occurs, share the following information:

Process Logs: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html

Crash Logs: https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html

Let us know how it goes.

Thanks,

Meenakshi

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