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Firewalker60
Participating Frequently
September 23, 2021
Question

Issues with Adobe and Lenovo Flex 5

  • September 23, 2021
  • 2 replies
  • 1230 views

Bought a new Lenovo Flex 5. Downloaded Adobe reader (free version.) When I open it up and try to edit (comment, fill & sign) the doc, the fonts all change to Chinese type weird hieroglyphics. Have tried uninstalling and re installing, with no luck. I did read somewhere that it may be an issue with embedded fonts, but I have no idea what that means or how to fix.

Help please?? Thank you  🙂

This topic has been closed for replies.

2 replies

T
Test Screen Name
Legend
September 26, 2021

I've looked at your screen shot. This doesn't look like Chinese, and doesn't look like the type messing up. I don't think this is anything to do with fonts or languages (I'd call that a "red herring"). Rather, it's an effect I've often seen reported - and no, I don't have a good description of it either!! This is, I think, something to do with your graphics card, and it might need a driver update. Perhaps someone recognises this issue?

try67
Community Expert
try67Community Expert
Community Expert
September 26, 2021

Might be related to this issue: https://community.adobe.com/t5/acrobat-reader/screen-turns-to-black-and-white-dots-using-adobe-acrobat-reader-dc-19-021-20061/m-p/10909009#M62950

 

try67
Community Expert
try67Community Expert
Community Expert
September 26, 2021

Try67 you are awesome! It has fixed the issue.

One question............. I'm on Win10, 64 bit computer..... so why is the Adobe Acrobat folder in Program Files and not in P F 86??

 

Thanks again everyone for all your help. I have learnt heaps!


Sorry, I don't know. It should be...

    Bevi Chagnon - PubCom.com
    Bevi Chagnon - PubCom.com
    Legend
    September 23, 2021

    @Firewalker60 , I think this is definitely about the fonts requested by the PDF that might not be installed on your computer system. The biggest clue is that you said the fonts changed to this messy scrambled text after you tried to add comments to the PDF. I'm assuming it looked fine until then.

     

    Can you give us some additional information?
     

    1. File / Properties and in the Fonts tab, can you give us the list of fonts that the file is requesting, and whether each one states whether it's embedded? Examples: Arial (Embedded) and ArialMT (Embedded Subset). This tells us which fonts were intended by the author.
       
    2. Can you tell if those fonts are installed on your system? In Windows, look in the Windows fonts folder and see if you can find the fonts listed in #1 in your fonts folder:
      — Local Disk (C:) / Windows / Fonts

     

    Let us know what you discover.

     

     

    |    Bevi Chagnon   |  Designer, Trainer, & Technologist for Accessible Documents ||    PubCom |    Classes & Books for Accessible InDesign, PDFs & MS Office |
      F
      Firewalker60Author
      Participating Frequently
      September 23, 2021

      Hi,

      Thanks for answering!

      The fonts requested by the document are Adobe clean; bold; it;light;regular;semicn; ArialMT; Calibri; Calibri Bold; Cambria.

      The following aren't in the Windows Font folder - Adobe clean; bold; it;light;regular;semicn; Calibri Bold.

      Bevi Chagnon - PubCom.com
      Bevi Chagnon - PubCom.com
      Legend
      September 23, 2021

      Huh. That's odd that Calibri Bold isn't on your system. It's automatically installed with all Windows 10 and MS Office installations. See https://docs.microsoft.com/en-us/typography/font-list/calibri

       

      Can you check again? If you can view the actual file names of the font files, you're looking for Calibrib.ttf 

       

      Adobe Clean is a font family for Adobe's products. You might already have the fonts on your system, buried in a subfolder somewhere. If not, they can be downloaded from here: https://developer.adobe.com/console/servicesandapis

       

      Now, down to the real problem:

      Whoever created your PDF did not embed the fonts into it, so when you invoke comments or editing, the font information isn't there and the rendering of the text goes haywire.

       

      First law of making PDFs: always embed all the fonts all the time.

       

      Am I right to assume this file is from Adobe? Kind of looks that way in your screen capture. If so, shame on Adobe! They know better than to do that.

       

      |    Bevi Chagnon   |  Designer, Trainer, & Technologist for Accessible Documents ||    PubCom |    Classes & Books for Accessible InDesign, PDFs & MS Office |
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