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Issues with printing through Adobe PDF in Acrobat DC

Forum|Forum|4 years ago
October 1, 2021
3 replies
6958 views

Hi,

since 16/17 September, after I installed some updates on my HP Notebook / Windows 10 Pro, I've been facing issues with Acrobat DC. Quite often I need to change the format of a PDF and adjust the size by printing through Adobe PDF, but almost all the time it now says it couldn't print the document. It then saves the new file anyway, but it's all empty pages...

At first, this message appeared a few times:

%%[ ProductName: Distiller ]%%

%%[ Error: syntaxerror; OffendingCommand: --nostringval-- ]%%

Stack:

/CB

-dict-

/Pscript_WinNT_Compat

-dict-

%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%

%%[ Warning: PostScript error. No PDF file produced. ] %%

I re-installed Acrobat DC twice, I've just installed the recent update and I could print a new PDF once – the second time the error again appeared. Unchecking the box 'use systems fonts only, no document fonts' doesn't help.

Also, when I open a file from one of our servers it automatically saves a text file 'debug' in this folder, which contains the following:

[0929/092551.217:ERROR:context.cc(150)] The cache_path directory (C:\Users\k�nig\AppData\LocalLow\Adobe\AcroCef\DC\Acrobat\Cache) could not be created.

[0929/092551.410:ERROR:context.cc(165)] The cache_path is invalid. Defaulting to in-memory storage.

This seems strange to me, because I can easily open the folder in the Windows explorer:

C:\Users\könig\AppData\LocalLow\Adobe\AcroCef\DC\Acrobat\Cache

Does this have anything to do with the 'ö', which isn't shown properly?

I have no idea how to fix this. Any advice would be appreciated.
Thanks.

This topic has been closed for replies.

Correct answer Amal.

[Edited]

Hi there

The planned update for Adobe Acrobat/Reader DC version 21.07.20099 is now available. Please update the application from the help menu > Check for updates and reboot the computer once.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html and see if that works for you.

For more information about the new release please check the help page https://community.adobe.com/t5/acrobat-discussions/adobe-acrobat-and-reader-october-21-updates-are-l...

Let us know if you experience any trouble and need more help

Regards

Amal

Amal.

Correct answer

Community Manager

[Edited]

Hi there

The planned update for Adobe Acrobat/Reader DC version 21.07.20099 is now available. Please update the application from the help menu > Check for updates and reboot the computer once.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html and see if that works for you.

For more information about the new release please check the help page https://community.adobe.com/t5/acrobat-discussions/adobe-acrobat-and-reader-october-21-updates-are-l...

Let us know if you experience any trouble and need more help

Regards

Amal

K

Kifar

Participant

Hi

I have a similar problem, when I open a file from server it automatically saves a text file 'debug' in this folder, which contains the following:

[0924/093344.931:ERROR:context.cc(150)] The cache_path directory (C:\Users\Kowil �ukasz\AppData\LocalLow\Adobe\AcroCef\DC\Acrobat\Cache) could not be created.
[0924/093344.938:ERROR:context.cc(165)] The cache_path is invalid. Defaulting to in-memory storage.
[0930/071905.599:ERROR:context.cc(150)] The cache_path directory (C:\Users\Kowil �ukasz\AppData\LocalLow\Adobe\AcroCef\DC\Acrobat\Cache) could not be created.
[0930/071905.623:ERROR:context.cc(165)] The cache_path is invalid. Defaulting to in-memory storage.

Currently I have: Adobe Reader DC 2021.007.20099, Wndows 10 x64

Do you think that the problem can be because my system user has name with "Ł" = "�" - Łukasz?

Amal.

Community Manager

Hi there

We are sorry to hear that.

You may please try to change the user name as you have suggested above and reboot the computer once.

Also, please confirm is the issue occurs only when opening the PDF from the server or is it also occur while printing the PDF as well.

Please try to download the PDF to your computer first and then try to open it and check.

Regards

Amal

Luke Jennings3

Community Expert

There are other options to re-size pages in Acrobat. Using a preflight profile can avoid the loss of quality and features that can occur when printing to a new PDF. Here is a link to a recent discussion:

https://community.adobe.com/t5/acrobat-discussions/resizing-pages-within-a-pdf-without-printing-in-acrobat-pro-dc/m-p/11935484#M305741

Amal.

Community Manager

Hi there

Hope you are doing well and sorry for the trouble. As described you are unable to print the PDF and getting the above error message.

Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. Also make sure the PDF is not secured.

What is the version of the Adobe Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version installed. Go to Help > Check for updates and reboot the computer once.

We are here for help, just need more info.

Regards

Amal

R

RK_EditionPetersAuthor

Participating Frequently

Hi Amal,

it happens with all PDFs, whether these are just some scans or contain text & music...

I have the latest version of Acrobat and I re-installed Adobe Creative Cloud and all programs, installed the latest Windows updates and restarted a couple of times. When I tried to print PDFs with a different PDF software the same issue occurred, so I assume Windows must be causing it. (I know why at home I have a MacBook...)

If there isn't another solution, I guess I have to reset Windows, but that would mean I'd have to install numerous programs again.

Thanks

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