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Participant
April 7, 2020
Question

Japanese characters show up correctly in bookmarks but not in body of document

  • April 7, 2020
  • 3 replies
  • 1431 views

I am working to generate a Japanese language PDF and encountering some issues with the text displaying.  Interestingly, the Japanese shows up correctly in the bookmarks section of Acrobat Pro, but the text of the document itself is all blank squares. One of the problems is that the text originally has the font “DejaVu Serif” which does not have Japanese characters. But even when I change it to MS Gothic (I am using Windows 10), which theoretically does support Japanese characters, it changes the blank squares all to the same Chinese character, rather than accurately displaying the Japanese language. 

 

Any info you may have on why the text would display correctly in the bookmarks but be unreadable in the body of the PDF would be very helpful, as would any tips on how to get Japanese language content to display properly. Thank you! 

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3 replies

Amal.
Community Manager
Community Manager
April 17, 2020

Hi there 

 

We are sorry for the delay in response 

 

Please update the thread if you are still experiencing the issue so we can look into it and assist you further.

 

Regards

Amal

Legend
April 8, 2020

What app are you using to create the body of the PDF (for example Word)? On no account try to make documents in Acrobat, even if Adobe's advertising seems to say it's cool.

try67
Community Expert
Community Expert
April 8, 2020

"All the other kids are doing it!"

try67
Community Expert
Community Expert
April 8, 2020

The bookmarks panel uses its own font that you can't mess around with. That font was selected to support a large character set as possible. The font selected for the text in your file does not support it, apparently.

The issue might not be solvable if the encoding of the characters got screwed up because of the incorrect font used. If that's the case then changing font at this point won't solve the problem. You would need to go back to original file used to create the PDF and change it there, and then create a new PDF file.