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Participant
March 2, 2020
Answered

Just updated my email address and Ive lost the ability to view my documents....

  • March 2, 2020
  • 2 replies
  • 924 views

and now I cant upload contracts for signature?

 

This topic has been closed for replies.
Correct answer Meenakshi Negi

Hi Redozzman,

 

This generally happens when you use an email address which is already registered for another Adobe Sign account. So when you have changed the email address for the Adobe account, it got changed for the Adobe Acrobat. However, as there was already an Adobe Sign account under that email address, it was not updated for the current account linked with Acrobat.

 

In this case, you will need to first free your new email address from the other Adobe Sign account, then you will be used it for the Adobe Sign account linked to Acrobat. 

 

I have sent a message to you. Please check your inbox. 

Let us know if you need any help.

 

Regards,

Meenakshi

2 replies

Participant
February 9, 2023

I am waiting for my email confermation.

 

Meenakshi Negi
Meenakshi NegiCorrect answer
Legend
March 3, 2020

Hi Redozzman,

 

This generally happens when you use an email address which is already registered for another Adobe Sign account. So when you have changed the email address for the Adobe account, it got changed for the Adobe Acrobat. However, as there was already an Adobe Sign account under that email address, it was not updated for the current account linked with Acrobat.

 

In this case, you will need to first free your new email address from the other Adobe Sign account, then you will be used it for the Adobe Sign account linked to Acrobat. 

 

I have sent a message to you. Please check your inbox. 

Let us know if you need any help.

 

Regards,

Meenakshi