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Patrick28641585kt4y
Participant
February 28, 2023
Question

Just updated to Windows 11, now only Acrobat Reader will open even though I have a pro subscription

  • February 28, 2023
  • 2 replies
  • 6932 views

Hello,

 

I just updated to Windows 11, and installed Adobe Acrobat.  The website forced me to install Adobe Creative Cloud, and insists I use that to install all apps.  It says it has installed Adobe Acrobat, and there is no "Pro" option available.  I am able to edit pdfs online using the cloud based version of the software, but the desktop app version will only open adobe acrobat reader, so I cannot edit a pdf unless I use the web based version.  Did they get rid of the acrobat pro desktop app, or do I need to do something to use that instead of the reader?  I have tried setting my defaults, etc., and they do not show it as "reader" they simply say "adobe acrobat".

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2 replies

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Patrick28641585kt4yAuthor
Participant
February 28, 2023

Update:  Just uninstalled the whole thing and re-installed and now it works fine.  Thanks for your help!

K
Kimberly31069111v0j4
Participant
July 13, 2023

When you uninstalled the "whole thing," was that the entire Adobe Creative Cloud? Thanks!

T
Test Screen Name
Legend
February 28, 2023

Adobe Acrobat is the new name for Acrobat Pro. A lot of rebranding going on.

Why do you say it's Acrobat Reader ... can you show a screen shot of it?

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Patrick28641585kt4yAuthor
Participant
February 28, 2023

Sure,

 

When I open the desktop version (Adobe Acrobat) I only have 6 tools available.  I have tried viewing all tools, and searching.  I cannot edit pdf, organize pages, redact, etc.  Only view, and request signatures.  See attached screenshot.  At the top it says Adobe Acrobat Reader.  However, when I launch creative cloud, this is the only thing that opens.  

 

When I access the web version, I can use all the tools.  When I click download desktop application, it sends me to adobe creative cloud, and creative cloud says I have Adobe Acrobat installed, not Adobe Reader.  

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Patrick28641585kt4yAuthor
Participant
February 28, 2023

Also, just FYI, when I search my installed apps, I do not see Adobe Reader anywhere.  Same when I open Creative Cloud to see what apps I have installed.  Adobe Reader is not listed anywhere, and I do not seem to be able to uninstall adobe reader.  I also do not have it as an option in my default preferences.  In all of these places, I can only select Adobe Acrobat.  However, every time I open a pdf, it says Adobe Acrobat Reader at the top, and will not let me edit a pdf.  

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