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Participant
February 20, 2025
Question

Keeping Shared documents when someone leaves the team

  • February 20, 2025
  • 2 replies
  • 871 views

For nearly 10 years, our team has been PDF scanning documents, creating a share link, and then we store that link in our internal database to view the documents when reviewing customer records.

 

Our team has grown, and we have about 15 acrobat team accounts..

Recently, one of our long-standing users left the company, and we made the account "inactive" and all the shared links stopped working. We were able to re-allocate the licence and the shares came back.

 

The problem is, we need to store the documents in the "organisation", not against individual users - we need to allocate users as they come and go.

 

Worse, we now have a lot of accounts that we can NEVER change/disable because it will break all the links to the shared documents we have created over the last 10 years!

 

Apparently, making their files available to another licenced user is INSUFFICIENT to make the shared links active.

 

The goal is to have a central "organisation wide" repository of PDF documents that are not explictly tied to each acrobat user account. 

 

Alternatively, we may need to find another cloud solution, in which case, we will need to have some method of identifying all hyperlinks we have stored and somehow migrating all the data out (this is clearly NOT a good option)

2 replies

christy_1013
Participant
February 5, 2026

This is the main issue I have with Creative Cloud. Any files should be associated to the organisation not the user account. 

Amal.
Community Manager
Community Manager
February 20, 2025

Hi there,

Hope you're doing well, and thanks for reaching out.

If a team member leaves, their shared documents might become inaccessible unless they are transferred before the account is deactivated. To avoid losing access, here’s what you can do:

- If the user is still active, they should transfer document ownership or re-share files with another team member.
- Moving important documents to shared storage like Adobe Document Cloud, SharePoint, or a team drive is also a good option.

 

- If you have an Adobe Business or Enterprise plan, your IT admin can reassign assets from the departing user’s account.
- Admins can use the Adobe Admin Console to manage user accounts and transfer files.

- If the documents were shared via Adobe Cloud, you might still have access if you were added as a collaborator.
- Encourage team members to download and save important files before they leave.

 

Hope this info. will help.

 

 

Participant
February 20, 2025

Thanks for the response.

All that makes sense. 

 

However, the issue remains - the SHARE LINKS are associated with the USER account.

This means I can NEVER remove the user account - the LINKS to the document are stored externally.

 

The goal is to retain the chare links or transfer them with the files.

Alternatively, please let me know if there is a concept of shared links within adobe cloud (so the storage and links are associated with the organisation)

 

We have maybe 100,000 links over our various accounts at a rough guess, and the process of moving every one of them out to an external share file provider is daunting.