Konica Minolta C368 Printing Issue

[Sethu.N]

Hi Guys, I have a problem with my printer at my workplace. When I try to print a file, it doesn't print the file but when i check my Log, it says job complete but nothing printed. This problem is only occuring with me and two other people at my workplace and the rest of the people can print just fine. I tried downloading a new driver and resetting the printer and looked at the configuration from the people who can print to make sure it's the same. I have went to the printer web, logged in as admin and checked the User Authentication setting for me and compared it to the people who can print and there were the same setting and I checked on printer preferences that everything is set up properly in terms of size and on authentication/account track, I checked that the username and password is the same as the one on the printer web authentication user setting. Is there anything that i might have missed sorting out this issue?

[Amal.]

Hi there

Hope you are doing well, and sorry to hear that.

What happens when you try to print the PDF? Do you get an error message? If yes, please share a screenshot of the same for more clarity.

What is the make and model of the printer? Please check for any pending/missing printer driver updates and try updating it. You may also try to remove the printer driver and firmware, reboot the computer, and reinstall it from the printer manufacturer's website and check

Is this an issue with a particular PDF file or all the PDFs? Please try using a different PDF file and check. If the file is stored on a shared network/drive, please download it to your computer locally and then try again.

What is the OS and Acrobat DC version you are using? To check the versi,on go to Help > About Acrobat and ensure you have the recent version 24.02.20857 installed. Go to Help > Check for updates and reboot the computer once.

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

~Amal