Kyocera Ecosys MA2100cwfx and Adobe Acrobat issues.

Hi @KTurkes-DE ,

Please describe in more detail if this printing/scanning device was working fine with Adobe Acrobat before.

And also state if this device is shared over a network with more than two users.

As far as I am tracking, the firmware drivers and utility drivers that are downloaded from the manufacturer's website seem outdated. They have 32-bit and 64-bit versions for Microsoft Windows 10 but not for Windows 11.

If this was working before, it may be worth noting that an update of Windows 11 was pushed out recently.

My guess, regardless if your current Kyocera software is working or not,  to also force a manual uninstall/reinstallation of the all the required firmware, drivers and utility software following the manufacturer's installation guide:

• https://www.kyoceradocumentsolutions.us/en/support/downloads.name-L3VzL2VuL21mcC9FQ09TWVNNQTIxMDBDV0ZY.html#tab=document

• https://www.kyoceradocumentsolutions.us/en/support/downloads.name-L3VzL2VuL21mcC9FQ09TWVNNQTIxMDBDV0ZY.html#tab=application

Specifically, I would consider deploying  the Kyocera Quick Scan Utility, Driver Distributor (1.1.6.0) and the Driver Distributor Utility (1.2.7.0) in compatibility mode  (just for troubleshooting purposes to be thorough):

• https://support.microsoft.com/en-us/windows/make-older-apps-or-programs-compatible-with-windows-783d6dd7-b439-bdb0-0490-54eea0f45938#ID0EBH=Windows_11